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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.

Skills
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Upbeat and Positive Personality
Work History
06/2017 to 09/2020 Customer Service Representative Stericycle Inc. | Cullen, LA,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with up to 3 calls in queue per minute.
09/1998 to 06/2017 Correctional Officer State Of Indiana | Marion, IN,
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Completed intake paperwork, fingerprints and searches.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Determined and assigned inmates to appropriate housing.
  • Notified victims of upcoming inmate releases.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Conducted routine and emergency head counts.
11/2013 to 07/2015 Certified Nursing Assistant Intercontinental Hotels Group | Pearland, TX,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
11/2011 to 11/2014 Certified Nursing Assistant Intercontinental Hotels Group | Pensacola, FL,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Transported patients between rooms and appointments or testing locations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Expected in 07/2016 | Certified Phlebotomy Technician, Hinesville, GA, GPA:
Expected in 01/1993 | State of Georgia, Atlanta, GA, GPA:
Expected in 05/1991 High School Diploma | Toombs County High School, Lyons, GA GPA:
Certifications

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Resume Overview

School Attended

  • Certified Phlebotomy Technician
  • State of Georgia
  • Toombs County High School

Job Titles Held:

  • Customer Service Representative
  • Correctional Officer
  • Certified Nursing Assistant
  • Certified Nursing Assistant

Degrees

  • High School Diploma

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