10 years experience in customer service
5 years experience in call center environment
10,000 keystrokes for data entry
I have knowledge in microsoft word, powerpoint, and excel
Set up accounts
Answered billing questions
Assisted co-workers with questions on the floor
Trained new employees
Spoke with customers regarding there payments that were made on there bill pay accounts.
Contacted businesses as an advocate for the customer regarding there payments.
Faxed and mailed proof of payments to billers as well as the customers at there request.
Assisted with technical assistance regarding customers bill pay.
Answered phones and handled customer service
Training of new employees on recordings and refinance packages
Recorded refinance and purchase packages
Assisted customers with policy and recording request
Currently enrolled in Carrington College graduation date September of 2013 with an Associates of Science degree in Health Information Technology
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