Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette and who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Certified Nursing Assistant in home health care and hospice care settings. Established record of reliability and creating positive rapport with patients, family and staff.
Provided accurate and appropriate information in response to customer inquiries.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Addressed customer service inquiries in a timely and accurate fashion.
Operated a cash register to process cash, check and credit card transactions.
Replenished floor stock and processed shipments to ensure product availability for customers.
Read and recorded temperature, pulse and respiration.
Assisted with adequate nutrition and fluid intake.
Planned, prepared and served meals and snacks according to prescribed diets.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Positioned residents for comfort and to prevent skin pressure problems.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
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