Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to 100 calls in queue per minute.
Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Demonstrated mastery of customer service call script within specified timeframes.
My responsibilities was to file medication in the proper order. Also to take MR patients in the community. Update ISP for clients.
Customer Service, Verifying of health insurance coverage. Updates patient information. Stocking of medications. Discording of medication, Dispensing medication. Take calls in-bound and out-bound calls to customers.
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