Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
  • Customer service-oriented
  • Cash register familiarity
  • Sales experience
  • Excellent communication skills
  • Self-motivated
  • Cash handling and management
  • Active listening skills
  • Consistently meets sales goals
Work History
09/2012 to 11/2013
Customer Service Representative Amita Health Washington, MA,
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers to increase likelihood of repeat business.
  • Consistently hit and exceeded sales goals.
02/2011 to 09/2012
Croupier Marriott International Duncan, SC,
  • Exchanged currency for playing chips and coin money.
  • Resolved guest complaints quickly, effectively and tactfully.
  • Retained premium table players through exceptional customer service.
  • Anticipated and prevented security and facility problems through careful supervision and tactful dispute resolution.
  • Opened, closed and maintained a balanced float.
11/2008 to 2011
Retail Assistant Primark Chicago, IL,
  • Operated a cash register for cash, check and credit card transactions.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Answered customer telephone calls promptly and in an appropriate manner.
Expected in Current
Double diploma: Venue and events as well as Management
Martin College - Surry Hills, NSW
Expected in 2013
Certificate III: Financial Services
Commonwealth bank - Rhodes, NSW
I am looking for a job in which I can apply my knowledge and skills in, while also gaining experience for future career opportunities and life choices. I believe I am a passionate and reliable hard worker who has an eye for detail. It doesn't take me long to pick up and develop new skills as I am always open to new challenges. Coming from a strong customer service background as well as being friendly and approachable makes it easy for me to develop customer relations. With these skills I am able to excel at anything I put my mind to.
Commonwealth Bank
Anthony Coorey - 0407744847
The Star Casino
Steve Wagner - 0412056126

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Resume Overview

School Attended
  • Martin College
  • Commonwealth bank
Job Titles Held:
  • Customer Service Representative
  • Croupier
  • Retail Assistant
  • Double diploma
  • Certificate III

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