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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Education
High School Diploma: 05/2020
Springville High School - City, State
  • Continuing education in Fashion Design, Marketing, Barbering
  • Member of LGBTQ club
  • Graduated with 3.0 GPA
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Accomplishments
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Skills
  • International sales support
  • Complaint resolution
  • Sales expertise
  • Report preparation
  • Professional telephone demeanor
  • Retail materials management
  • Stocking and replenishing
  • Creative problem solving
  • Good listening skills
  • Retail store support
  • Money handling abilities
  • Bilingual
  • Creative
  • Design understanding
  • Quick-learning
  • Ambitious
  • Self-motivated professional
  • Flexible & Adaptable
  • Teamwork
  • Dependable and reliable
Work History
Customer Service Representative, 03/2020 to Current
Company Name – City, State
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
  • Boosted sales revenue by skillfully promoting diverse clothing and idea options.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to 2 calls in queue per minute.
JcPenney , 06/2018 to 05/2019
Company Name – City, State
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Maintained customer satisfaction while handling difficult product returns quickly and professionally.
  • Boosted sales by conferring with customers to evaluate different sizes and requirements and recommend best-fit company offerings.
  • Prepared cash deposits up to $500 with zero discrepancies.
  • Processed product returns and assisted customers with other selections.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved perfect attendance record for 4 months consecutively.
  • Completed orders through computer systems and organized product deliveries to meet customer timetables.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated customers on promotions to enhance sales.
Aeropostal , 03/2018 to 05/2018
Company Name – City, State
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Boosted sales by conferring with customers to evaluate Product requirements and recommend best-fit company offerings.
  • Maintained customer satisfaction while handling difficult situations such as product returns quickly and professionally.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
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Resume Overview

School Attended

  • Springville High School

Job Titles Held:

  • Customer Service Representative
  • JcPenney
  • Aeropostal

Degrees

  • High School Diploma : 05/2020

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