NOVO 1 Denison TxApril 2014 to CurrentCustomer Service Representative Denison, Tx
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Resolved product issues and shared benefits of new technology.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Successfully interacted with customers and retail buyers to expedite orders.
Resolved product/policy issues and shared benefits of new technology.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Assisted customers in finding out-of-stock items.
Recommended, selected and helped locate merchandise based on customer needs and desires.
LOWE'S OF SHERMANApril 2009 to October 2011Head Cashier Sherman, TX
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
Manage the movement of goods into and out of production facilities.
SAM'S CLUB OF SHERMANOctober 2008 to April 2009Sales Floor Associate Sherman, TX
Answer customers' questions about merchandise and advise customers on merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Pack customer purchases in bags or cartons.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.
Compare merchandise invoices to items actually received to ensure that shipments are correct.
Transport packages to customers' vehicles.
Stamp, attach, or change price tags on merchandise, referring to price list.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
TYSON FOODSMay 2008 to October 2008Packaging machine operator Sherman, TX
Sort, grade, weigh, and inspect products, verifying and adjusting product weight or measurement to meet specifications.
Observe machine operations to ensure quality and conformity of filled or packaged products to standards.
Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly.
Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations.
Stock and sort product for packaging or filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels.
Package the product in the form in which it will be sent out, for example, filling bags with flour from a chute or spout.
Inspect and remove defective products and packaging material.
Start machine by engaging controls.
Remove finished packaged items from machine and separate rejected items.
Count and record finished and rejected packaged items.
Tend or operate machine that packages product.
U.S ARMYJuly 2001 to May 2007Information Technology Specialist Fort Hood, TX
Analyze network data to determine network usage, disk space availability, or server function.
Configure and define parameters for installation or testing of local area network (LAN), wide area network WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
Configure security settings or access permissions for groups or individuals.
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Document network support activities.
Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
Identify the causes of networking problems, using diagnostic testing software and equipment.
Install and configure wireless networking equipment.
Install network software, including security or firewall software.
Install or repair network cables, including fiber optic cables.
Install new hardware or software systems or components, ensuring integration with existing network systems.
Perform routine maintenance or standard repairs to networking components or equipment.
Test computer software or hardware, using standard diagnostic testing equipment and procedures.
Troubleshoot network or connectivity problems for users or user groups.
Analyze and report computer network security breaches or attempted breaches.
Back up network data.
Document help desk requests and resolutions.
Maintain logs of network activity.
Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
Provide telephone support related to networking or connectivity issues.
Run monthly network reports.
Test repaired items to ensure proper operation.
Train users in procedures related to network applications software or related systems.
SHERMAN HIGH SCHOOL6 2001Sherman, TX
SIGNAL SCHOOL FT. GORDON5 2007High School Diploma: Information TechnologyFort Gordon, GAInformation Technology
GRAYSON COUNTY COLLEGEDenison, TX
I have outstanding skill in relation to multitasking and managing large groups of people accomplishing multiple projects at once. I believe in being punctual and I am very tedious in my work. I want jobs done the right way the first time in as timely a manner as possible. Outside of my managerial skills I dedicate my self to making sure that my customer is more than just satisfied but happy with my service to ensure their future patronage and dedication.
ADDITIONAL INFORMATION I have outstanding skill in relation to multitasking and managing large groups of people accomplishing multiple projects at once. I believe in being punctual and I am very tedious in my work. I want jobs done the right way the first time in as timely a manner as possible. Outside of my managerial skills I dedicate my self to making sure that my customer is more than just satisfied but happy with my service to ensure their future patronage and dedication.