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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the higher education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with students, parents and staff. Motivated to maintain student satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and retaining students.
Skills
  • Microsoft office applications
  • Accounting
  • Administrative
  • Back-up
  • Budget
  • Cash register
  • Closing
  • Strong interpersonal skills
  • Conferences
  • Credit
  • Critical thinking
  • Customer relations
  • Customer service
  • Data entry
  • Decision making
  • Documentation
  • Financial
  • Forms
  • Hiring
  • Meetings
  • Mail
  • Microsoft Office applications
  • Outlook
  • Multitasking
  • Personnel
  • POS
  • Problem solving
  • Progress
  • Receiving
  • Retail
  • Sales
  • Spanish
  • Telephone
  • Workshops
Work History
Customer Service Representative, 09/2013 to Current
Company Name – City, State
  • Provide routine information and support to student services, schedules activities, answers questions, and ability to resolve difficult and stressful customer service issues.
  • Serve as liaison for Admissions, Registration, Advising and Financial Aid departments.
  • Conduct FAFSA workshops for small and large groups.
  • Utilize electronic calendar functions to arrange meetings and conferences, schedules interviews and appointments, and performs other duties related to maintaining one or more individual schedules.
  • Verify and coordinate collection of financial related documentation and required departmental forms.
  • Coordinate submission of periodic reports for unit; follow up with students and staff on outstanding requests.
  • Knowledge of Banner INB system, Microsoft Office applications, Outlook mail, EAB Navigate, BDMS system.
  • Perform data entry of student interaction details in Banner 9 to track paperwork, document problems and record solutions offered to students.
  • Accept, screen and route telephone calls.
Cashier, 09/2012 to 09/2013
Company Name – City, State
  • Prepared and submitted end-of-shift reports using Cashnet, reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted students with special services, account updates and payment options.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Trained as CSR and provided back-up coverage to provide customers with optimal support.
  • Mentored new team members on POS system operation, customer service strategies.
Store Manager, 08/2005 to 03/2011
City, State
  • Managed and maintained company's high retail standards.
  • Perform administrative duties, such as authorizing leaves, time cards, hiring, termination, and disciplinary recommendations.
  • Coordinate receiving and display strategies of incoming products and manage companies yearly scheduled promotions and seasonal sales events.
  • Created work schedules according to store priorities.
  • Develop and administer annual budget and physical reports, prepare and maintain required records for the company.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Reported and provide feedback to upper management regarding all store and staff issues, financial goals and sales.
08/1998 to 03/1999
Company Name – City, State
  • Establish and manage customer relations to maximize service satisfaction.
  • Maintained clean and safe work environment for all employees.
  • Responsible for opening and closing store.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Trained new associates on cash register operations including opening store, balancing drawer, Issuing receipts and processed refunds, credits, or exchanges.
Education
Bachelor of Arts: Individualized Studies, Business Administration, 05/2020
New Mexico State University (NMSU) - City, State
Certificate: Business Fundamentals: Business Management, 08/2017
New Mexico State University - Dona Ana Community College - City, State
Associate Degree: General Studies, 05/2017
New Mexico State University - Dona Ana Community College - City, State
Work History
Customer Service Representative, 09/2013 to Current
Company Name – City, State
  • Provide routine information and support to student services, schedules activities, answers questions, and ability to resolve difficult and stressful customer service issues.
  • Serve as liaison for Admissions, Registration, Advising and Financial Aid departments.
  • Conduct FAFSA workshops for small and large groups.
  • Utilize electronic calendar functions to arrange meetings and conferences, schedules interviews and appointments, and performs other duties related to maintaining one or more individual schedules.
  • Verify and coordinate collection of financial related documentation and required departmental forms.
  • Coordinate submission of periodic reports for unit; follow up with students and staff on outstanding requests.
  • Knowledge of Banner INB system, Microsoft Office applications, Outlook mail, EAB Navigate, BDMS system.
  • Perform data entry of student interaction details in Banner 9 to track paperwork, document problems and record solutions offered to students.
  • Accept, screen and route telephone calls.
Cashier, 09/2012 to 09/2013
Company Name – City, State
  • Prepared and submitted end-of-shift reports using Cashnet, reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted students with special services, account updates and payment options.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Trained as CSR and provided back-up coverage to provide customers with optimal support.
  • Mentored new team members on POS system operation, customer service strategies.
Store Manager, 08/2005 to 03/2011
City, State
  • Managed and maintained company's high retail standards.
  • Perform administrative duties, such as authorizing leaves, time cards, hiring, termination, and disciplinary recommendations.
  • Coordinate receiving and display strategies of incoming products and manage companies yearly scheduled promotions and seasonal sales events.
  • Created work schedules according to store priorities.
  • Develop and administer annual budget and physical reports, prepare and maintain required records for the company.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Reported and provide feedback to upper management regarding all store and staff issues, financial goals and sales.
08/1998 to 03/1999
Company Name – City, State
  • Establish and manage customer relations to maximize service satisfaction.
  • Maintained clean and safe work environment for all employees.
  • Responsible for opening and closing store.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Trained new associates on cash register operations including opening store, balancing drawer, Issuing receipts and processed refunds, credits, or exchanges.
Certifications
NASFAA- Overview of Financial Aid Programs- 2019
Languages
  • Bilingual (Spanish)
  • Multitasking
Skills
  • Microsoft office applications,
  • Accounting, administrative, back-up, budget, cash register, closing, Strong interpersonal skills, conferences, credit, Critical thinking, customer relations, customer service, data entry, decision making, documentation, Financial, forms, hiring, meetings, mail, Outlook, Multitasking, personnel, POS, problem solving, progress, receiving, retail, sales, Spanish, telephone, workshops
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    Resume Overview

    School Attended

    • New Mexico State University (NMSU)
    • New Mexico State University - Dona Ana Community College

    Job Titles Held:

    • Customer Service Representative
    • Cashier
    • Store Manager

    Degrees

    • Bachelor of Arts : Individualized Studies, Business Administration , 05/2020
      Certificate: Business Fundamentals : Business Management , 08/2017
      Associate Degree : General Studies , 05/2017

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