Call Center Representative versed in customer support in high call volume environments. Proficient computer skills and telephone etiquette. Able to maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed to defuse intense situations where the customer came to the call mad, but left the call happy.
Ability to dial out over twenty calls an hour.
Handle customer inquiries, complaints, well at selling products, quickly learning new procedures and new programs.
Key roles and accomplisments
Dazadi.com Dedicated Agent.
Firestone Online Appointments
Norvax Dedicated Backup
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Job Titles Held:
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