Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

-Knowledgeable and dedicated customer service professional with extensive experience in the fine jewelry industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

-Hard working baker bringing two years' experience in small bakery with high output. Knowledge of classic techniques and broad array of recipes.

Experience with breads, rolls, cookies, pastries and decorating techniques.

  • Sales expertise
  • Report preparation
  • Good listening skills
  • Staff education and training
  • Creative problem solving
  • Shipping procedures understanding
  • Quality control
  • Heavy machinery safety
  • Supervision
  • Recipe creation and conversion
  • Sanitation and Cleanliness
  • Whole-grain baking
  • Budgets
  • Heavy lifting
  • Complaint resolution
  • Credit card processing
  • Professional telephone demeanor
  • Medical terminology knowledge
  • Stocking and replenishing
  • Money handling abilities
  • Packing and shipping proficiency
  • Problem resolution
  • Process improvement
  • Adaptive and creative
  • Holiday Baking
  • Commercial production
  • Performance improvement
  • Shelving of products
Work Experience
Customer Service Representative, 07/2013 to Current
Parker's Convenience Stores Savannah, GA,
  • Processed, scheduled and executed customer orders for new and established customers.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
1st Shift Packaging Lead, 09/2018 to 06/2020
Giant Eagle Plainfield, IN,
  • Operated all KRL packaging machinery safely to reduce workplace accidents.
  • Quickly adapted plans and adjusted KRL and slicer equipment to maintain high standards of functionality and safety.
  • Performed minor maintenance on equipment to keep tools operational and detailed all repair work in reports for maintenance management.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging bakery products.
  • Distributed individual assignments to team members and monitored progress against production timetables.
  • Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
  • Took on additional job duties, including palletizing and mixing bread dough during unexpected backlog, resulting in meeting project target date.
Apprentice Baker, 06/2019 to 05/2020
Panera Bread City, STATE,
  • Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
  • Cleaned and maintained kitchen equipment and oven.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Prepared assortment of chocolate bark, truffles and other hand dipped and molded chocolates.
  • Iced and airbrushed cakes and other pastries for customized orders.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
Server/Shift Supervisor, 02/2015 to 10/2018
Baker Square Restaurants City, STATE,
  • Assembled and baked pies, cinnamon rolls and dinner rolls.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
Associate of Applied Science: Surgical Technology, Expected in
Hi Tech Institute - Saint Louis Park, MN,
  • Coursework in Surgical equipment, anatomy and physiology, dosage, surgical sutures and phlebotomy
Professional References:

Kyle Ishii Assistant Store Manager at Van Drake Jewelers.

Direct supervisor to Katie Kaelble

To Whom it May Concern:

I highly recommend Katie Kaelble as a candidate for employment. Katie has been employed by Van Drake Jewelers as a Sales associate and customer Customer Relations Expert since July of 2013. Katie has been responsible for re-ordering and stocking inventory as needed, handling customer complaints, processing orders, and returns. Amongst all that Katie is the main sales associate.

Katie has excellent customer service communication skills. In addition,she is organized and reliable. Katie can work independently and is able to follow through to ensure that the job gets done. Katie is always quick to volunteer to assist in other areas of company operations as well.

Katie would be a tremendous asset to your company and has my highest recommendation. If you have any further questions in regard to her background or qualifications, please do not hesitate to call me.


Kyle Ishii
Assistant Store Manager
Van Drake Jewelers
1901 South Robert St.
West Saint Paul, MN

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Resume Overview

School Attended
  • Hi Tech Institute
Job Titles Held:
  • Customer Service Representative
  • 1st Shift Packaging Lead
  • Apprentice Baker
  • Server/Shift Supervisor
  • Associate of Applied Science