Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
Properly directed inbound calls in phone queues to improve call flow.
Completed a one year internship program: answered phones, data entry, made phone calls to potential/ scheduled event volunteers, demonstrated mastery of customer service call script within specified time, provided accurate and appropriate information in response to customer inquiries.frames.
General Education Diploma
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