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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary
Proactive, performance-driven professional with progressive expertise in leadership and problem solving for key stakeholders. Keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenue-producing activities. Cross-functional communicator easily interfaces with high-profile staff, vendors, and customers. Versatile, innovative, and management professional able to see the "big picture" while staying on top of all the details. Acknowledged for consistent success in developing the processes and procedures to streamline operations and enhance revenue performance.
Education
2015
MBA: Information TechnologyColorado Technical University － Colorado Springs, COGPA: GPA: 3.80

Information Technology GPA: 3.80

Relational Database Management Systems , Database Analysis, Design and Implementation, Networking and Telecommunications

2014
MBA: Project ManagementColorado Technical University － Colorado Springs, COGPA: GPA: 3.74

Project Management GPA: 3.74

Project Planning, Execution and Closure, Schedule and Cost Control , Contracting and Procurement in Project Management, Managerial Decision-Making, IT Management

2013
B.S: Business AdministrationFaulkner University － Huntsville, ALGPA: GPA: 3.0

Business Administration GPA: 3.0

Principles of Management, Business Statistics, Professional Writing and Communications, Accounting I & II, Principles of Marketing, Legal Environment of Business I & II

Competencies

Microsoft Word, Project, Excel, PowerPoint, Outlook, Access, SharePoint; Adobe Acrobat; Blackboard e-Education Platform; PMBOK

Accomplishments

Streamlined and improved marketing tactics, which reduced TitleMax costs by 25% and increased market share by 20%.


Project Management: 

  • Initiated outside marketing which resulted in bringing local customers in with interest of an automobile title loan.

Experience
04/2012 to Current
Customer Service RepresentativeTitleMax － Huntsville, AL
  • Create and manage ongoing store updates that display tracking and reporting of my team's performance.
  • Develop and implement customer focus strategies which identifies risk when offering loans and creating processes to meet Company goals.
  • Expand partnerships between external and internal stakeholders to ensure the right business decisions are made.
  • Assist management with designing scheduling model to ensure staffing mirror hours of operation and availability.
  • Make daily bank deposits, accept customer payments, process vehicle liens and comply with all other applicable consumer and privacy laws.
  • Manage customer accounts and ensure that payments are made in a timely manner.
  • Determine loan values based off a comprehensive vehicle appraisal.
  • Increase store profitability through customer involvement, community participation and marketing.
08/2010 to 03/2012
Office ManagerMayhall Enterprises － Huntsville, AL
  • Managed store operations to ensure sales transactions, customer payments and collection activities are properly performed in accordance with Company's operations procedures and all applicable laws.
  • Collected, organized and analyzed daily data to complete monthly reports to ensure store performance was meeting the organizational goals.
  • Assisted in completing SWOT (strengths, weaknesses, opportunities and threats) analysis to increase store performance and sales.
  • Meet with leadership on a monthly basic to present progress of store sales along with commitments to meet goals.
  • Increased store profitability through customer relationship development.
  • Approved loan values based off of a comprehensive vehicle appraisal.
05/2008 to 07/2010
Chamber Bottling Company- Coca Cola － Huntsville, AL
  • Delivered product and filled vending machines at all points of availability within established accounts.
  • Checked accuracy and stability of the load.
  • Restocked machines to proper level and maintained accurate in-stock levels.
  • Collected and were held accountable for money.
  • Secured company assets.
  • Maintained machine cleanliness appearance, and all appropriate Point of Sales.
  • Settled all accounts daily.
  • Performed minor maintenance and call for service.
  • Ensured customer satisfaction by being friendly, courteous and professional.
11/2006 to 04/2008
Buffalo Rock Pepsi － Huntsville, AL
  • Delivered products to assigned accounts.
  • Responsible for daily settlement of all cash and charges.
  • Placed orders for future products to be delivered at the next scheduled visit to account.
  • Filled vending machines with product.
  • Handled cash and changes for use of equipment.
  • Maintained and organizing backroom stock as needed.
  • Ensured neat appearance of all company equipment and product in accounts.
  • Advanced relationships with account personnel.
Skills

Organizational Skills, Outsourcing, Performance Analysis, Problem Resolution, Planning, Public Relations, Risk Management, Customer Relations, Revenue Operations, Staff Training, Staffing, Team Building, Team Player, Account Management, Analytical Skills, Business Development, Change Implementation, Communication Skills

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Resume Overview

Companies Worked For:

  • TitleMax
  • Mayhall Enterprises
  • Chamber Bottling Company- Coca Cola
  • Buffalo Rock Pepsi

School Attended

  • Colorado Technical University
  • Faulkner University

Job Titles Held:

  • Customer Service Representative
  • Office Manager

Degrees

  • MBA : Information Technology
    MBA : Project Management
    B.S : Business Administration

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