Customer Service Representative Resume Example
Information Technology GPA: 3.80
Relational Database Management Systems , Database Analysis, Design and Implementation, Networking and Telecommunications
Project Management GPA: 3.74
Project Planning, Execution and Closure, Schedule and Cost Control , Contracting and Procurement in Project Management, Managerial Decision-Making, IT Management
Business Administration GPA: 3.0
Principles of Management, Business Statistics, Professional Writing and Communications, Accounting I & II, Principles of Marketing, Legal Environment of Business I & II
Microsoft Word, Project, Excel, PowerPoint, Outlook, Access, SharePoint; Adobe Acrobat; Blackboard e-Education Platform; PMBOK |
Streamlined and improved marketing tactics, which reduced TitleMax costs by 25% and increased market share by 20%.
Project Management:
- Initiated outside marketing which resulted in bringing local customers in with interest of an automobile title loan.
- Create and manage ongoing store updates that display tracking and reporting of my team's performance.
- Develop and implement customer focus strategies which identifies risk when offering loans and creating processes to meet Company goals.
- Expand partnerships between external and internal stakeholders to ensure the right business decisions are made.
- Assist management with designing scheduling model to ensure staffing mirror hours of operation and availability.
- Make daily bank deposits, accept customer payments, process vehicle liens and comply with all other applicable consumer and privacy laws.
- Manage customer accounts and ensure that payments are made in a timely manner.
- Determine loan values based off a comprehensive vehicle appraisal.
- Increase store profitability through customer involvement, community participation and marketing.
- Managed store operations to ensure sales transactions, customer payments and collection activities are properly performed in accordance with Company's operations procedures and all applicable laws.
- Collected, organized and analyzed daily data to complete monthly reports to ensure store performance was meeting the organizational goals.
- Assisted in completing SWOT (strengths, weaknesses, opportunities and threats) analysis to increase store performance and sales.
- Meet with leadership on a monthly basic to present progress of store sales along with commitments to meet goals.
- Increased store profitability through customer relationship development.
- Approved loan values based off of a comprehensive vehicle appraisal.
- Delivered product and filled vending machines at all points of availability within established accounts.
- Checked accuracy and stability of the load.
- Restocked machines to proper level and maintained accurate in-stock levels.
- Collected and were held accountable for money.
- Secured company assets.
- Maintained machine cleanliness appearance, and all appropriate Point of Sales.
- Settled all accounts daily.
- Performed minor maintenance and call for service.
- Ensured customer satisfaction by being friendly, courteous and professional.
- Delivered products to assigned accounts.
- Responsible for daily settlement of all cash and charges.
- Placed orders for future products to be delivered at the next scheduled visit to account.
- Filled vending machines with product.
- Handled cash and changes for use of equipment.
- Maintained and organizing backroom stock as needed.
- Ensured neat appearance of all company equipment and product in accounts.
- Advanced relationships with account personnel.
Organizational Skills, Outsourcing, Performance Analysis, Problem Resolution, Planning, Public Relations, Risk Management, Customer Relations, Revenue Operations, Staff Training, Staffing, Team Building, Team Player, Account Management, Analytical Skills, Business Development, Change Implementation, Communication Skills
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Resume Overview
School Attended
- Colorado Technical University
- Faulkner University
Job Titles Held:
- Customer Service Representative
- Office Manager
Degrees
- MBA : Information Technology
MBA : Project Management
B.S : Business Administration
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