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Baltimore Medical System - Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
My objective is to continue to educate and improve the health and wellness of patients I encounter, to make patients aware of services and opportunities that will help to maintain and improve their health. Customer service representative who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
Skills
  • Professional phone etiquette
  • Excellent communication skills
  • Detailed oriented
  • Dependable
  • Team player
  • Conserves resources

Prioritize work

Organization skills

Meets deadlines 
Work History
Customer Service Representative, 03/1994 to 02/2016
Baltimore Medical System – 3501 Sinclair Lane, Baltimore, Maryland 21213

Answered up to 90 calls during a normal work day of 7 hrs, appropriately scheduling patients with doctors, taking requests for medications, contacting doctors with stat results and determining urgent calls for triage nurses, faxed appropriate forms and reports to in network professionals upon request, assisted supervisor as needed in problem solving, trained new hires in proper procedures and company policies 
Outreach and Access Representative, Baltimore Medical System – 3501 Sinclair Lane, Baltimore Maryland 21213
This position had 2 objectives : to increase the patient population of Baltimore Medical system and to educate and increase the number of women having mammograms, to alleviate the fear and stress the importance of early detection. Contacted women by phone and circulated flyers, assisted some clients to appointments, went to some meetings at City Hall regarding funding for uninsured women, hosted events such as tea parties, and health fairs, kept logs to insure completion of mammograms and recorded results for follow ups
Claims adjudicator , Baltimore Medical System – 3501 Sinclair Lane, Baltimore Maryland 21213
Received and adjudicated claims, determined covered procedures and denied claims either not authorized or not covered under insurance plans, created appropriate batches and coordinated with finance department for payment. 
Education
High School Diploma: 1963
John Adams High School - Cleveland, Ohio
Attended Miami University in Oxford Ohio studying Elementary Education. Attended 1 year from Feb 1963 to Feb 1964
Accomplishments
Received recognition as employee of the quarter for retrieving upwards of $5.ooo in payments sent in error,  served as the company photographer for 2 years, served as a team editor for company newsletter, helped to increase patient population when serving as Outreach Representative.
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Resume Overview

Companies Worked For:

  • Baltimore Medical System

School Attended

  • John Adams High School

Job Titles Held:

  • Customer Service Representative
  • Outreach and Access Representative
  • Claims adjudicator

Degrees

  • High School Diploma : 1963

Where can I find a Baltimore Medical System Customer Service Representative resume example in Baltimore, Maryland ?

This is an actual resume example of a Customer Service Representative who works in the Office Assistants Industry. LiveCareer has 151592 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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