Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Personable and dedicated Customer Service Representative with extensive experience in warehouse industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about CALL center standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Positive and upbeat Customer Service Specialist bringing 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
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Experience
Customer Service Representative - At & T (Clovis , CA)November 2013 - July 2017
- Reviewed customer data to assess current issues and determine eligibility for potential solutions.
- Consulted with upset customers to determine best methods to resolve service and billing issues.
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
- Reviewed account and service histories to identify trends and unaddressed issues.
- Maintained revenue streams by exhausting every option before offering refunds on escalated calls.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Tracked each interaction for auditing, reporting and training purposes.
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Addressed customer service inquiries quickly and accurately.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Trained numerous new employees each quarter in procedures and policies in order to maximize team performance.
Customer Service Representative - At & T (Cottontown , TN)July 2017 - July 2018
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
- Reviewed customer data to assess current issues and determine eligibility for potential solutions.
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Consulted with upset customers to determine best methods to resolve service and billing issues.
- Maintained revenue streams by exhausting every option before offering refunds on escalated calls.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Patient Service Representative - Proven Behavior Solutions (New York , NY)July 2018 - Current
- Checked claims for errors, corrected issues and mailed out in a timely manner.
- Met with patients and their families and discussed medical procedures, medications, treatments and continuing care plans.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Accessed patient information through a variety of office software applications.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Checked daily doctor schedules and verified insurance.
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Ran credit card batches and balanced deposits on a daily basis.
- Provided consultations for patients about rights and services.
- Referred patients to appropriate professionals and services.
- Answered patient questions and fielded complaints.
- Instructed patients and family members on proper discharge care.
- Recorded patients' medical history, vital statistics and test results in electronic medical records.
- Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond.
- Ordered medicines daily to ensure compliance with demands and needs.
- Created system-wide communications about service excellence.
- Assisted patients with multiple chronic diagnoses, including COPD and asthma.
- Took vital signs of newborns while assisting in NICU.
- Ensured quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
- Planned and organized staff development and orientation programs for nursing services.
- Performed lab tests and communicated results.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
- Implemented standards and methods to measure effectiveness of agency activities.
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
- Resolved variances in accounts and reconciled with bank statements.
- Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
- Generated invoices, processed payments and prepared deposits and part of financial operations oversight.
- Ensured proper entry and processing of patient prescriptions in company system.
Education and Training
High School Diploma2012baltimore talent development high school, City, State
MBA in Human Resources ManagementExpected in 2022saint leo university
currently enrolled, graduating in 2022
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Resume Overview
School Attended
- baltimore talent development high school
- saint leo university
Job Titles Held:
- Customer Service Representative
- Patient Service Representative
Degrees
- High School Diploma
MBA in Human Resources Management
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