LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Report Generation
  • Credit Card Payment Processing
  • Customer Retention Strategies
  • Report Creation
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Call Documentation
  • Verbal and Written Communication
  • [Language] Fluency
  • Customer Data Confidentiality
  • Creative Problem Solving
  • Data Entry
  • De-escalation Techniques
  • Needs Assessment
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Customer Service
  • CRM Software
  • Translation and Interpretation Services
  • Call Center Operations
  • Office Equipment Proficiency
  • Freight Operations
  • Schedule Mastery
  • High-Energy Attitude
  • Conflict Mediation
  • Quality Control
  • Microsoft Office Expertise
  • Project Management Abilities
  • Process Optimization
  • Data Evaluation
  • Problem-Solving Abilities
  • Transportation Solution Development
  • Fleet Dispatching
  • Route Management
  • Adaptive Team Player
  • Quality Assurance Controls
  • Clerical Support
Education and Training
Special Flight Operation Training Kabul, Afghanistan, Expected in 02/2020 Certification : Special Operation Flight Training - GPA :
Heliczech Flight School Hradec Kralove, Czech Republic, Expected in 03/2018 Pilot Certification : Helicopter Flight Training - GPA :
National Military Academy Kabul, Afghanistan, Expected in 03/2015 Bachelor of Science : Civil Engineering - GPA :
  • i have my bachelor degree at civil engineering and i have certifications of flight training and special training with US army in Afghanistan.
Experience
Hartung Glass - Customer Service Representative
Pueblo, CO, 01/2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Mentored new employees on procedures and policies to maximize team performance.
State Of North Carolina - Lift Equipment Operator
Lumberton, NC, 04/2022 - 01/2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Mentored new employees on procedures and policies to maximize team performance.
Afghan Air Force, Special Mission Wing - Helicopter Pilot
City, STATE, 03/2018 - 08/2021
  • Communicated with control towers for takeoff clearances, arrival instructions and other information using radio equipment.
  • Analyzed engine operation, fuel consumption and aircraft systems to promote optimal performance.
  • Directed in-flight actions for combat, reconnaissance and search and rescue operations.
  • Operated communications equipment and enemy communications interference equipment as part of warfighting training.
  • Safeguarded individuals in and around aircraft while providing support and mentoring to pilot trainees.
  • Completed pre-flight safety debriefings with passengers to prepare for takeoff, reviewing safety landing procedures and equipment.
  • Coordinated and communicated flight progress and helicopter performance to ground control during flights.
  • Adhered to appropriate safety guidelines and procedures during takeoff and landing as well as covering and tying down aircraft.
  • Changed fuel supplies, loads, routes and schedules to ensure safety during flights.
  • Maintained current training, licensing, flight kits, navigation publications and records to meet regulatory requirements.
  • Checked baggage and cargo to ensure that it has been loaded correctly.
  • Obtained flight releases and completed operation checklist prior to and during flight.
  • Obtained [Number] total helicopter flight hours while maintaining [Number]% safe flight record.
  • Participated in ongoing professional development to enhance flight and safety skills required for operating helicopters.
  • Collaborated and confirmed with [Job title] flight status, weather updates, duty time and schedule.
  • Logged incident reports and pre- and post-flight paperwork immediately and reported foreseen flight hazards to [Job title].
  • Studied maps and flight plans prior to navigation to map out flight routes, stops, fuel requirements and alternate destinations.
  • Documented maintenance events and concerns in flight log and reported findings to supervisor.
  • Conducted in-depth pre- and post-flight checks for safety and operational compliance.
  • Calculated aircraft weight, balance and fuel requirements for each flight.
  • Maintained proficiency in field to maximize personnel and passenger safety.
  • Monitored engine operation, fuel consumption and functioning of aircraft systems during flights.
  • Operated radio equipment to contact control towers for takeoff clearances, arrival instructions and other information.
  • Determined courses and schedules and evaluated weather conditions to promote safety of crew and passengers.
  • Compiled with FAA, customs and immigration requirements in full.
  • Planned and executed charter routes based on established paths or specific customer needs.
  • Started engines, operated controls and piloted airplanes to transport passengers and freight according to flight plans and regulations.
  • Greeted passengers at craft entrance and offered assistance and engagement to put all travelers at ease.
  • Updated policies and procedures and shared information with crew members prior to departure.
  • Kept close eye on passengers and met all needs with care to promote satisfaction and repeat business.

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Resume Overview

School Attended

  • Special Flight Operation Training
  • Heliczech Flight School
  • National Military Academy

Job Titles Held:

  • Customer Service Representative
  • Lift Equipment Operator
  • Helicopter Pilot

Degrees

  • Certification
  • Pilot Certification
  • Bachelor of Science

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