LiveCareer-Resume

customer service representative resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated representative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in school industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Job Specification Review
  • Resource Coordination
  • Work Order Preparations
  • Message and Work Order Transfer
  • Effective Communications
  • Customer File Maintenance
  • Equipment Location Identification
  • Problem Assessment
  • Service Coordination
  • Speech Clarity
  • Call Center Software
  • Work Crew Dispatch
  • Personnel Monitoring
  • Customer Service
  • Report Generation
  • Technical Support
  • Researching
  • Microsoft PowerPoint
  • Research
  • Report Transcription
  • Microsoft Office Suite
  • Customer Support
  • System Updates
  • Customer Relationship Management
Experience
08/2022 to Current Customer Service Representative Rentokil Initial | Mesa, AZ,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved customer service wait times to mitigate complaints.
09/2020 to 06/2022 Dispatcher Genesee & Wyoming Inc. | Panama City, FL,


  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Help technicians once they were out on the field with the installations as well if they needed to contact the customers.
  • Schedule installation dates for customer to have their service install and if they needed tech support.
  • Finish all work orders that needed to be completed once we had all the customers information.
03/2020 to 09/2020 Shipping Receiver Patterson Companies | Sturgis, SD,
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Reviewed order data to verify transactions and shipping dates.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
04/2019 to 04/2020 Landscaper First United Bank & Trust Co | Pauls Valley, OK,
  • Maintained grounds by trimming, weeding and general clean-up.
  • Performed planting, watering, mulching and edging of lawns.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Handled hedge, bush and shrub trimming.
Education and Training
Expected in 03/2019 to to High School Diploma | Penn Foster Career School, Scranton, PA GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
French:
Professional
Negotiated:

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Resume Overview

School Attended

  • Penn Foster Career School

Job Titles Held:

  • Customer Service Representative
  • Dispatcher
  • Shipping Receiver
  • Landscaper

Degrees

  • High School Diploma

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