customer service representative resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Well versed in products, services, and customer trends. Great at working with all types of customers and escalating customer support issues.
Skills
Efficient and Detail-Oriented
Customer Account Management
Issue and Complaint Resolution
Calm and Professional Under Pressure
Upbeat and Positive Personality
Call Documentation
Creative Problem Solving
Data Entry and Maintenance
Responding to Difficult Customers
Verbal and Written Communication
Customer Data Confidentiality
Problem-Solving Abilities
Call Center Operations
Data Evaluation
Inbound and Outbound Calling
Credit Card Payment Processing
Experience
06/2022 to CurrentCustomer Service RepresentativeUnivar Solutions Inc. | Cleveland, OH,
Demonstrated excellent communication skills in resolving product and consumer complaints.
Made outbound calls to obtain account information.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
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