Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Hardworking individual bringing 20 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Work History
Xylem Inc. - Customer Service RepresentativeCheektowaga , NY12/2019 - Current
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Suffolkspeech - Lead BillerStony Brook , NY09/2004 - 12/2018
Phylogic HealthCare - Medical BillerCity , STATE09/2001 - 09/2004
Zoe's - Manager/WaitressCity , STATE09/1996 - 09/2001
Skills
Education
University of Massachusetts AmherstCity, StateSome College (No Degree): Sports Management
06/1993Mohawk Trail Regional High SchoolCityHigh School Diploma
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Resume Strength
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- Measurable results
Resume Overview
School Attended
- University of Massachusetts Amherst
- Mohawk Trail Regional High School
Job Titles Held:
- Customer Service Representative
- Lead Biller
- Medical Biller
- Manager/Waitress
Degrees
- Some College (No Degree) : Sports Management
High School Diploma
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