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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Hardworking individual bringing 20 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Work History
Berkshire East Mountain Resort - Customer Service RepresentativeCharlemont, MA12/2019 - Current
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
Medcare Emergency Health - Lead BillerGreenfield, MA09/2004 - 12/2018
Phylogic HealthCare - Medical BillerSpringfield, MA09/2001 - 09/2004
Zoe's - Manager/WaitressEasthampton, MA09/1996 - 09/2001
Skills
Education
University of Massachusetts AmherstAmherst, MASome College (No Degree): Sports Management
06/1993Mohawk Trail Regional High SchoolBucklandHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Berkshire East Mountain Resort
  • Medcare Emergency Health
  • Phylogic HealthCare
  • Zoe's

School Attended

  • University of Massachusetts Amherst
  • Mohawk Trail Regional High School

Job Titles Held:

  • Customer Service Representative
  • Lead Biller
  • Medical Biller
  • Manager/Waitress

Degrees

  • Some College (No Degree) : Sports Management
    High School Diploma

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