Dedicated and focused customer service representative who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Trained new employees quarterly.
Excelled in exceeding daily credit card application goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Resolved product issues and shared benefits of new technology.
Expressed appreciation and invited customers to return to the store.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Served as the bilingual Spanish/English customer service representative.
Guaranteed positive customer experiences and resolved all customer complaints.
Processed merchandise returns and exchanges.
Planned travel arrangements for executives and staff.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Planned meetings and prepared conference rooms.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Created PowerPoint presentations used for business development.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed the day-to-day calendar for the company's Director of Government Afffairs
Received and screened a high volume of internal and external communications, including email and mail.
Coursework in Human Resource Management
Coursework in Organizational Development
Course on Recruiting and Interviewing Techniques
Companies Worked For:
Job Titles Held:
Where can I find a Nordstrom Customer Service Representative resume example in Miami, Florida ?
This is an actual resume example of a Customer Service Representative who works in the Office Management Industry. LiveCareer has 77707 Office Management resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.