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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Skilled call center professional versed in customer support protocols. Brings extensive high-call volume experience spanning 6 years working with consumers. Superior computer skills and telephone etiquette.

Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within Companys regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Inbound and Outbound Calling
  • Complaint resolution
  • Credit card processing
  • Sales expertise
  • International sales support
  • Retail store support
  • Money handling abilities
  • Creative problem solving
  • Stocking and replenishing
  • Professional telephone demeanor
  • Administrative support
  • Technical Support
  • Multi-line phone talent
  • Strategic sales knowledge
  • Account management
  • Good listening skills
  • Inbound and Outbound Calling
Work History
Customer Service Representative, 11/2020 to Current
Maximus – Midlothian, VA
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
Front Desk Agent, 11/2019 to 10/2020
Midtown Auto Rentals – Richmond , Virginia
  • Implemented rental asset processes, including cleanliness standards.
  • Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
  • Maintained store equipment, including computers, printers and fax machines.
  • Greeted guest with the upmost respect upon entering business.
  • Handled cash, credit/debit payments for car rentals. Basic office duties, clean and maintain neat and organized office. Checked vehicles prior to rental and upon return of rentals.
Call Center Representative, 03/2019 to 11/2019
SafeStreets USA LLC – Richmond , Virginia
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Educated customers on company systems, form completion, and access to services.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Housekeeper, 03/2017 to 07/2018
Verena At The Glen – Glen Allen , Virginia
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Documented and reported all necessary facility and building repairs observed.
  • Adhered to professional house cleaning checklist.
  • Changed bed linens and collected soiled linens for cleaning.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Operated power equipment tools such as backpack vacuums for up to Number hours per shift.
  • Dusted picture frames and wall hangings with cloth.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Trained new Job titles on all departmental procedures and provided assistance in finding necessary Type items and cleaning supplies.
Education
GED: 01/2011
Adult Educational Center - Richmond VA
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Resume Overview

Companies Worked For:

  • Maximus
  • Midtown Auto Rentals
  • SafeStreets USA LLC
  • Verena At The Glen

School Attended

  • Adult Educational Center

Job Titles Held:

  • Customer Service Representative
  • Front Desk Agent
  • Call Center Representative
  • Housekeeper

Degrees

  • GED : 01/2011

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