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Customer Service Representative Resume Example

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Danielle
Biggins
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Customer Service best practices and related Sales options. Effectively drive revenue with skilled promotional and problem-solving abilities. Personable Customer Service professional offering over 5 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Proficient in Microsoft Office products, POS Systems, and Photoshop.

Skills
  • Inbound and Outbound Calling
  • Sales expertise
  • Credit card processing
  • Complaint resolution
  • Account management
  • Key stakeholder relationship building
  • Good listening skills
  • Training development aptitude
  • Staff education and training
  • Money handling abilities
  • Receiving support
  • Medical terminology knowledge
  • Retail materials management
  • Stock management
  • Strategic sales knowledge
  • Retail store support
  • Shipping procedures understanding
  • Professional telephone demeanor
  • Creative problem solving
  • Stocking and replenishing
  • Technical Support
  • Recordkeeping strengths
  • Administrative support
  • POS systems expert
Education
Hillsborough Community CollegeTampa, FL04/2020Associate of Arts And Sciences: Pre-Medicine
Certifications
  • Adobe Certified Expert (ACE) - Photoshop
Work History
Baribizon Modeling And Acting- Customer Service Representative
Tampa, FL12/2019 - 03/2020
  • Leveraged sales expertise to promote Setting an appointment and capitalize on upsell opportunities.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 92%.
  • Big B Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Cady Studios- Photographer/ Image Processor
Tampa, Florida07/2019 - 11/2019
  • Reviewed document management protocols and user activities against internal records policies and document management standards.
  • Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts between company and business partners, vendors and suppliers.
  • Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
  • Promoted efficient document processing by maintaining orderly and clean control room.
  • Created and maintained user accounts and properly routed documents for approval and training.
  • Provided assistance with document processes, both inbound and outbound, including document sorting, logging and work order creation.
  • Assisted with document troubleshooting, including corrupt documents and files.
  • Converted documents from one application to another, including cleaning, formatting and applying styles as needed.
  • Manipulated and converted documents to meet needs of individual personnel or projects.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
Health Net Federal Services- Customer Service Representative
Tampa , FL02/2018 - 10/2019
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Scheduled consultations for 100 potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Received 350 in-bound calls and initiated 300 out-bound daily calls to introduce customers to products and services offered.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Made 650 phone calls daily to establish first contact with potential customers and set meetings with salespeople.
  • Addressed client inquiries and updated database information.
  • Established and maintained client rapport by utilizing quality customer service.
  • Executed outgoing calls from corporate sales lead pipeline.
  • Answered phone calls and answered questions from potential customers.
  • Entered daily data in computer systems and documented office activities.
  • Balanced appointment availability, customer schedules and maximum load levels when scheduling appointments.
Viralstyle- Customer Service Representative
Tampa, FL04/2017 - 02/2018
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Boosted sales revenue by skillfully promoting diverse Promotional options.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 94%.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Entered customer interaction details in excel to track requests, document problems and record solutions offered.
  • Regularly exceeded daily sales and product add-on quotas.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered constant flow of customer calls with up to 6 calls in queue every 8 minutes
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Educated customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
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Resume Overview

Companies Worked For:

  • Baribizon Modeling And Acting
  • Cady Studios
  • Health Net Federal Services
  • Viralstyle

School Attended

  • Hillsborough Community College

Job Titles Held:

  • Customer Service Representative
  • Photographer/ Image Processor

Degrees

  • Associate of Arts And Sciences : Pre-Medicine

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