Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Seasoned Customer Service Professional who has supervised call centers consisting of 23 representatives.
Over 25 years of Customer Service Experience.
Have been selected for Multiple special assignments within my current position at NorthWestern Energy. Most recently chosen to be a Super User in the current e-cis implementation project.
Received Lee Enterprise "Presidents Award" for exemplary performance in front line leadership.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with Dispatch, Billing, Cash Departments.
Supervised 4 District Managers, the Anaconda MT satellite office, Responsible for 167 carriers, 145 independent dealers and 5 haulers throughout Southwestern MT. Sales reporting for company and national public publication.
Provided accurate and appropriate information in response to customer inquiries.
Event planner for product as well as community involvement promotions. Involved in cooperate event planing and annual stock holders meeting for parent company ABC Inc. Ordered/Maintained/Tracked promotional inventory. Monthly reporting of District Office goal achievement.
Supervised 4 Supervisors and 23 CSRs. Conducted Company wide new employee orientation. Supervised Company switchboard and the Editorial City Desk.
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