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Apac Customer Services - Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Skilled in call center operations
  • Customer interface expertise
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Persuasive speaker
  • Completed telephone training seminar
  • Avaya Software knowledge
Work History
Customer Service Representative, 08/2010 to Current
Apac Customer Services – Davenport, IA
  • Answered a constant flow of customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Activation and deactivation for siriusxm customer's products.
  • Served in the retention department to keep customers onboard.
  • Handled technical support issues.
Customer Service Representative, 03/2007
Americall Corporation – Hobart, IN
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Activation of credit cards.
  • Offer Discover credit cards to potential customers.
  • Assisted with the upselling of identity theft protection programs.
Restaurant Supervisor, 06/2005 to 02/2007
Courtyard Hotel – Merrillville, IN
  • Supervised a group of ten employees
  • Ordering and inventory
  • Hiring and firing
  • Assisting with basic needs of the kitchen
  • Complying with quality assurance
Education
High School Diploma: General Studies, 2001
Merrillville High School - Merrillville, IN
Accomplishments
  • Consistently commended by superiors for resolving volatile customer situations quickly and courteously.
  • Rated "A" Team Member
  • Pay increase of 0.98 per hour after one year of employment for performance
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Resume Overview

Companies Worked For:

  • Apac Customer Services
  • Americall Corporation
  • Courtyard Hotel

School Attended

  • Merrillville High School

Job Titles Held:

  • Customer Service Representative
  • Restaurant Supervisor

Degrees

  • High School Diploma : General Studies , 2001

Where can I find a Apac Customer Services Customer Service Representative resume example in Davenport, Iowa ?

This is an actual resume example of a Customer Service Representative who works in the Call Center Industry. LiveCareer has 204640 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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