Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Provided excellent customer service, which includes prompt acknowledgment of customer.Research and evaluate loan applicant's financial status, references, credit and risk .Knowledgeable in auto title loan procedures,including car value,loan approval, collections of defaulted loans and repossessions.Determine eligibility of application.Promote sale of credit and loan services. Bring delinquent accounts current while projecting a firm positive tone.Experience collecting payday loans in an outbound calling environment while achieving goals. Good work ethic in regards to punctuality, attendance and compliance.Exemplified superior telephone skills while emphasizing professionalism.Managed the lobby area, including greeting visitors and responding to telephone and in-person requests for information.Opened and closed the store, which included counting cash drawers and making bank deposits.
Trained employees on cash drawer operation.Balanced daily cash deposits and bank vault inventory with a zero error rate.Examined checks for identification and endorsement.Supplied tellers with coin and currency as needed.Delivered prompt, accurate and excellent customer service.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Highly skilled in collecting on Past Due customer accounts, including resolution of discrepancies.
Computed sales prices, total purchases and processed payments.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Operated a cash register to process cash, check and credit card transactions.Answered customers' questions and addressed problems and complaints in person and via phone.Kept the showroom clean and maintained neat, orderly product displays.
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