Developed reputation as an efficient service provider with high levels of accuracy
*Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
*Data entry typing more than 40 wpm, assisted in receptionist duties, file organization, research, and development in a timely an accurate manner
*Obtained scanned new and old records into the database, added new material, reviewed an updated client correspondence files and scheduling database
*Earned management trust by serving as a key holder, opening & closing store along with making daily bank deposits
*Managing more than 10 employees per day
*Displaying professionalism and integrity at all times
*Communicated with vendors regarding back order availability, future inventory and special orders
*Processed order invoicing, billing, debiting, charging, and collections
*Answered an average of 75 calls per day addressing customer inquiries, solving problems and providing new product informationDedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Active effective listening skills
Positive energetic work attitude
Seasoned in conflict resolution
Adaptive team player
Customer service expert
Inventory control familiarity
Strong leadership and organization skills
LincareJanuary 2016 to January 2017Orlando, FL
Job consists of determining whether a patient qualifies for financial assistance.
I review records such W-2, bank statements, pay stubs, SSI letters, and any other legal binding documentation showing current income
I process approvals, denials; send patient's letters make account financial adjustments, process payments an update various method of payments on accounts and filing.
Xerox HealthcareJanuary 2014 to January 2016Customer Service Representative Orlando, FL
Processing prescription mail service orders, performing medication cost test claims, processing credits cards and updating various method of payments, filing prior authorization appeals, explaining various different plans such as coverage and alternatives available for the member.
Plan design knowledge, mandatory overtime, multi-tasking using different software associated with companies such as Aetna, CVS, Silver script Well care, and high call volume handling consisting of more than 75 clients per day in compliance with HIPPA laws.
January 2013 to January 2013JBT Aerotech, Parts Administrator Orlando, FL
Answering calls, data entry, internet sales, filing manually & electronically, XL Spreadsheet projects, customer quoting processing invoices, inventory control, and following up with customers to ensure they received the help that they needed while assisting customers with various issues and handling complaints as well as concerns.
Glen's AutomotiveJanuary 2009 to January 2013Sales Asst. Manager Orlando, FL
Phone sales, internet sales along with order modifications, warehouse stocking, pulling orders, pricing adjustments, inventory tracking, and delivering customer parts and providing counselor like services by offering solutions based on customer automotive needs.
Closing & opening store along with making daily bank deposits.
January 2005 to January 2009Transportation, Driver Orlando, FL
Dispatching client pick-ups/drop-offs, assisting clients on and off vehicle, appointment setting, data entry,
Log-book documenting, filing, and manifest accuracy.