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National Grid - Customer Service Representative Resume Example

Resume Score: 90%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Resourceful Customer Service Representative who consistently meets and exceeds productivity goals.

Highlights

Microsoft Office: Word, Excel, Power Point, Access.

Programming Languages: Java, C++, SQL.

Operating Systems: Windows, Linux, Unix

Accomplishments

Received High Quality Accolades for Customer Service three times as well as seven customer service compliments referred to supervisors by customers.

Experience
National Grid January 2012 to Current Customer Service Representative
Worcester, MA
  • Handling Incoming customer calls and identifying and resolving customer account issues pertaining to meters, billing service, and collection issues.
  • Create and schedule service orders as needed for customer requests and handling emergency orders.
  • Manage collection issues such as payment agreements, extensions, and bill adjustments in accordance to company policy.
  • Processing and validating identifications and other documentation received through fax and e-mail to initiate customer accounts.
  • Processing After Call Work e-mail box requests by call center employees for extended work on customer accounts.
New England Synod September 2007 to March 2008 Administrative Assistant
Worcester, MA
  • Entering information in official files and ensuring its accuracy.
  • Managing recreation room meetings, and practicing standard office duties such as faxing, answering phones and greeting clients.
  • Maintaining contact/employee database.
NuChecker Inc October 2004 to February 2007 Accounts Clerk
Worcester, MA
  • Entering financial information into database.
  • Verifying account balances and collecting discrepancies.
  • Communicating and ensuring the proper transfer of information between insurance companies, employees and clients regarding motor vehicle accidents.
  • Creating transportation schedule on private transportation accounts.
Seven Hills Charter School August 2003 to June 2004 Special Education Administrative Assistant/Classroom Aide
Worcester, MA
  • Provided office support to the Director of Special Education including typing, filing, preparation of files, reports, scheduling of assessments and, meetings.
  • Overseeing staff compliance with state mandated timelines.
  • Communicating with parents, staff, and others in regards to training, assessments, meetings.
Education
Northeastern University 2014 Bachelors of Science: Information Technology Technical Communications Boston, MA
Quinsigamond Community College 2007 Associate of Arts: Liberal Arts Worcester, MA
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Resume Overview

Companies Worked For:

  • National Grid
  • New England Synod
  • NuChecker Inc
  • Seven Hills Charter School

School Attended

  • Northeastern University
  • Quinsigamond Community College

Job Titles Held:

  • Customer Service Representative
  • Administrative Assistant
  • Accounts Clerk
  • Special Education Administrative Assistant/Classroom Aide

Degrees

  • Bachelors of Science : Information Technology Technical Communications
    Associate of Arts : Liberal Arts

Where can I find a National Grid Customer Service Representative resume example in Millbury, Massachusetts ?

This is an actual resume example of a Customer Service Representative who works in the Call Center Industry. LiveCareer has 204637 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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