Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company. Flexible Lead Sales Associate driven by ambition, integrity and positive feedback. Excellent history of customer satisfaction and sales goal achievements. Brings sales expertise and dedication to continuous sales development.
Skills
Consultative Sales Techniques
Sales
Shipping and Receiving
Store Merchandising
Sales Goals
Client Needs Assessment
Cash Handling
Cleaning
Sales Pitching
Efficient Sales Transactions
Cash Register Operation
Customer Complaint Resolution
Meeting Sales Goals
Loading and unloading
Scheduling
Strategic planning
Policies and procedures
Staff Management
Mathematical calculations
Project Management
Key Performance Indicators
Verbal and written communication
Schedule optimization
Relationship building and management
Team Leadership
Training and Development
Store Management
Strategic thinker
Opening and closing procedures
Customer Relations
POS systems
Team Building
Staff training and development
Merchandising
Hourly shift management
Bank deposit procedures
Accurate money handling
Store displays
Work History
01/2019 to 06/2020
Customer Service RepresentativeBarnes Group Inc. – Maumee, OH,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommended products to customers, thoroughly explaining details.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Cultivated customer loyalty, promoted repeat business and improved sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Offered advice and assistance to customers, paying attention to special needs or wants.
Trained new personnel regarding company operations, policies and services.
Exhibited high energy and professionalism when dealing with clients and staff.
07/2020 to 12/2020
Warehouse WorkerBunzl Distribution – Fairfield, OH,
Maintained inventory by identifying, labeling and placing materials and supplies in stock.
Operated material handling equipment to receive and ship freight.
Identified, communicated and resolved issues to avoid disruptions in material movement.
Sorted materials for scanning to meet production goals.
Observed safety procedures and practices to prevent injury.
Collaborated within team environment to coordinate and streamline warehouse processes.
Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
Located materials and supplies by pulling and verifying items on production orders.
Labeled products, rotated stock and fronted merchandise for appealing display.
Moved cardboard, plastic ties and other debris from unboxing to trash.
Safely and securely loaded items to prevent damage during transport.
Managed timely and effective replacement of damaged or missing products.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Prepared and checked outbound shipments for accuracy.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Stocked shelves, racks, and cases with new or transferred merchandise.
Maintained store assets with effective loss prevention strategies.
Followed orders precisely for correct items, sizes and quantities.
Supervised and trained new staff in performing census.
Greeted store customers and discussed needs.
Interacted with guests in friendly and knowledgeable way.
Greeted customers and directed to requested products.
Conducted interviews by following stringent guidelines and confidentiality laws.
01/2021 to 12/2021
Lead Sales AssociateLeslie's Pool Supplies – Pico Rivera, CA,
Led sales team to exceed quarterly sales goals.
Reported sales data to upper management for review.
Monitored sales team performance and provided constructive feedback.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Kept detailed track of sales and customer information in company system.
Championed company products and increased quarterly revenue.
Trained, coached and mentored new sales associates for maximum performance.
Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Streamlined team sales processes increase productivity and decrease closing time.
Implemented new marketing initiatives to drive sales and improve overall performance.
Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
Provided exceptional customer service to foster client loyalty and satisfaction.
Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Provided exceptional services and pleasant shopping experiences to retail customers.
Created inviting environment for customers by maintaining store organization and cleanliness.
Wrapped, boxed and weighed bakery department products.
Developed strong rapport with customers and created positive impression of business.
Prioritized helping customers over completing other routine tasks in store.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Monitored customers for signs of security concerns and escalated issues to management.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Managed efficient cash register operations.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Expected in 04/2023 to to
Associate of Arts: Medical Assisting Ultimate Medical Academy - Clearwater - Clearwater, FL GPA:
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