customer service representative resume example with 2+ years of experience
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Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Motivated Job Title experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Diligent Job Title skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Friendly Job Title with Number years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Software with training in Area of expertise services.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.
Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.
Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Motivated Job Title of Number years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
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L'oreal – American Fork, UT
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
- Facilitated Type orders and completed accurate to meet aggressive deadlines.
- Validated Type and Type paperwork to boost Area of expertise efficiency.
- Facilitated inter-departmental communication to effectively provide customer support.
- Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Surpassed sales goals through implementation of effective marketing strategies.
- Created and maintained detailed database to develop promotional sales.
L'oreal – Amsterdam, NY
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
- Facilitated Type orders and completed accurate to meet aggressive deadlines.
- Validated Type and Type paperwork to boost Area of expertise efficiency.
- Facilitated inter-departmental communication to effectively provide customer support.
- Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Surpassed sales goals through implementation of effective marketing strategies.
- Created and maintained detailed database to develop promotional sales.
- Processed Number invoices each weeks and mailed documentation to clients.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
- Investigated and resolved accounting, service and delivery concerns.
- Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
Aaa Northern California, Nevada & Utah – Citrus Heights, CA
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Responded to customer calls and emails to answer questions about products and services.
- Orchestrated efficient service schedules to meet need of Number+ customers per day in fast-paced Type environment.
- Scheduled Number jobs in average Timespan to meet Type project milestones.
- Provided Timespan job status reports to promote quick and accurate service.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Logged work orders and change orders into Software database to track job status.
- Boosted service revenue Number% by proactively promoting additional service options.
- Resolved concerns with products or services to help with retention and drive sales.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Resolved issues by coordinating with Department department.
- Gathered information through research and vendor inquiries to provide job estimates.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Facilitated inter-departmental communication to effectively provide customer support.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Improved overall efficiency Number% by anticipating needs and providing outstanding support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed timely and effective replacement of damaged or missing products.
- Promoted available products and services to customers during service, account management and order calls.
- Promised best prices for Type customer services and maintained accuracy when determining quotes.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed and updated databases to handle customer data.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
- Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
- Entered orders into Type computer database system.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Effective liaison between customers and internal departments.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Resolved Type issues over phone with Number customers daily.
- Validated Type and Type paperwork to boost Area of expertise efficiency.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Communicated professionally with colleagues, freelancers and clients.
- Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
- Increased efficiency and team productivity by promoting operational best practices.
- Surpassed sales goals through implementation of effective marketing strategies.
- Processed Number invoices each weeks and mailed documentation to clients.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Trained new personnel regarding company operations, policies and services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Implemented and developed customer service training processes.
- Devised workaround solutions for Type-related issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Facilitated Type orders and completed accurate to meet aggressive deadlines.
- Maintained up-to-date knowledge of product and service changes.
- Recommended products to customers, thoroughly explaining details.
- Provided ongoing guest service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
L'oreal – Anderson, SC
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
- Facilitated Type orders and completed accurate to meet aggressive deadlines.
- Validated Type and Type paperwork to boost Area of expertise efficiency.
- Facilitated inter-departmental communication to effectively provide customer support.
- Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Surpassed sales goals through implementation of effective marketing strategies.
- Created and maintained detailed database to develop promotional sales.
- Processed Number invoices each weeks and mailed documentation to clients.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
- Investigated and resolved accounting, service and delivery concerns.
- Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
Edward H. White High School - Jacksonville, FL
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Resume Overview
School Attended
- Edward H. White High School
Job Titles Held:
- Customer Service Representative
- Customer Service Representative
- Service Writer
- Customer Service Representative
Degrees
- High School Diploma
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