LiveCareer-Resume

customer service representative resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Flexible Customer Service Representative offering [Number] years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in [Language] and [Language]. Amicable call center professional thriving in fast-paced customer service settings. Offering exceptional strengths in [Skill] and knowledge of [Area of expertise]. Customer-centric Call Center Representative recognized for extraordinary service, swift issue resolution and exceeding established call-per-hour targets. Brings [Number] years of experience supporting [Product or Service]. Provides consistent attainment of deadlines and [Number]% customer retention rating. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Skills
  • [Number] wpm Typing Speed
  • Responding to Difficult Customers
  • Fleet Dispatching
  • Understanding Customer
  • Understanding Customer Needs
  • Senior Leadership Support
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Call Documentation
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Courteous Demeanor
  • Inbound and Outbound Calling
  • Calm and Professional Under Pressure
  • Customer Service
  • Problem-Solving Abilities
Education and Training
University of The Pacific Stockton, CA Expected in ā€“ ā€“ Bachelor of Science : Business - GPA :
San Joaquin Delta College Stockton, CA Expected in ā€“ ā€“ Associate of Science : Business - GPA :
Experience
Marmon Holdings, Inc - Customer Service Representative
Tampa, FL, 07/1996 - Current
  • Assess members needs and create plans of action to provide optimal solutions.
  • Assist teammates with follow-up actions, respond to their questions, help guide to proper workflows.
  • Work hard daily to promote exemplary level of tailored service to each customer, whether through email or by phone.
  • Use clients' requirements to develop targeted solutions to fit specific needs.
  • Handle complex problems and issues by understanding root cause of issues and implementing solutions.
  • Respond to escalated callers to resolve issues in a timely manner.
Crestron - Trainer
Duluth, GA, -
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Created tests, exercises and role-plays for courses to verify competency.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Managed learning experience consistent with company philosophy and company-wide strategies.
  • Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
  • Traveled to meet with [Type] accounts, unveiling new trends, introducing new collections and working directly with key clients to promote brand products and facilitate increased sales and account volume.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
  • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
  • Created and offered additional materials to enhance training.
Department Of Energy - Auditor
Oak Ridge, TN, -
  • Planned, conducted and documented internal audits for over [Number] companies in [Timeframe].
  • Met with business leaders and owners to discuss audits and findings.

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Resume Overview

School Attended

  • University of The Pacific
  • San Joaquin Delta College

Job Titles Held:

  • Customer Service Representative
  • Trainer
  • Auditor

Degrees

  • Bachelor of Science
  • Associate of Science

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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