customer service representative resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Personable Member Service Representative offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Patient with first-rate client advocacy skills and extensive knowledge of community resources. Offering 10 years of successful performance in social work roles. Recognized for compassionate demeanor and excellent social perceptiveness.

  • Sales expertise
  • Complaint resolution
  • Report preparation
  • International sales support
  • Inbound and Outbound Calling
  • Stock management
  • POS systems expert
  • Creative problem solving
Work History
Customer Service Representative, 10/2021 - 12/2021
Brink's Incorporated Timonium, MD,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
General Assistance Coodinator, 03/2019 - 09/2021
Burns Paiute Tribe City, STATE,
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Motivated, trained and disciplined employees to maximize performance.
  • Oversaw computer database and physical filing systems.
  • Completed thorough investigations for state to minimize fraud, waste and abuse of welfare program.
  • Collaborated with other state program offices to provide applicants with additional supports to meet needs.
  • Conducted applicant interviews and determined eligibility for public assistance programs.
  • Conducted quarterly meetings to review cases and assisted in development of budget support for applicants to reach self-sufficiency.
  • Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
  • Reviewed application process with applicants and assisted in preparation of documents to apply for federal benefits.
  • Verified applicant information by conducting field visits to validate information reported on application.
  • Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
  • Developed treatments and casework programs for average of 15-20 patients per month.
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
  • Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
Child Care Development Fund Coordinator, 03/2019 - 09/2021
Burns Paiute Tribe City, STATE,
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
  • Stayed current on federal codes and federal guidelines to maintain compliant program operations through Burns Paiute Tribe.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Monitored students' progress and provided students and teachers with assistance in resolving problems.
  • Partnered with marketing and PR to generate content for social media, news outlets and company website.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Completed home welfare checks to align with state and program guidelines.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Improved operations through consistent hard work and dedication.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
High School Diploma: , Expected in 06/2005
Grant Union Junior/Senior High School - John Day, OR
Status -
Graduated Diploma: Nail Technician, Expected in 03/2019
Northwest College School Of Beauty - Portland, OR
Status -

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Resume Overview

School Attended

  • Grant Union Junior/Senior High School
  • Northwest College School Of Beauty

Job Titles Held:

  • Customer Service Representative
  • General Assistance Coodinator
  • Child Care Development Fund Coordinator


  • High School Diploma
  • Graduated Diploma

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