Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided accurate and appropriate information in response to customer inquiries.
Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Tracked orders online for the customers and upsold any new product on the line while also providing education and information in regards to the product.
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Reaching out to previous volunteers to raise funds for natural causes.
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