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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Proactive [Job Title] with expertise in delivering support services and resolving customer complaints. Trained in [Software] and [Type] techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Skilled call center professional versed in customer support protocols for [Product or Service]. Bring extensive high-call volume experience spanning [Number] years working with [Type] consumers. Superior computer skills and telephone etiquette. Maximizes seasonal employment as [Job Title], getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Relies on [Number] years of experience delivering excellent customer service. Applies thoughtful and practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Conscientious [Job Title] with [Number] years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Competent [Job Title] driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in [Industry] best practices and related [Product or Service] options. Effectively drive revenue with skilled promotional and problem-solving abilities. Service-focused [Job Title] bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in [Software] with [Number] years of expertise in related roles. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Grasps company initiatives quickly as [Job Title], achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties. Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing [Number]-year background maintaining customer satisfaction and contributing to company success. Experienced Retail Sales Associate with [Number] years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Hardworking [Job Title] bringing [Number] years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering [Number] years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in [Product or Service] and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during [Number] years in [Industry]. Personable Customer Service professional offering over [Number] years of experience resolving account and service concerns for [Industry] customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Excellent communicator with [Number] years of Customer Service Representative experience in demanding call center environments. Highly familiar with [Product or Service], including [Type] competitors and offerings. Qualified [Job Title] with [Number] years of experience in fast-paced customer service and call center environments supporting [Type] company needs. Personable and professional under pressure. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Report preparation
  • International sales support
  • Order fulfillment
  • Sales expertise
  • Recordkeeping strengths
  • Creative problem solving
  • Data Entry
  • Strategic sales knowledge
  • Key stakeholder relationship building
  • Stock management
  • Staff education and training
  • Service standard compliance
  • Retail materials management
  • Good listening skills
  • CRM
  • Training development aptitude
  • Money handling abilities
  • Technical Support
  • POS systems expert
  • Administrative support
  • Receiving support
  • Retail store support
Work History
Customer Service Representative01/2018 to Current
Scholler Shoe Repairs , Melbourne , VIC
Customer Service Representative08/2016 to 12/2017
Prabhu Bank Limited , Kathmandu, Nepal
Marketing Manager12/2015 to 10/2017
Bharat Carpet Udhyog Private Limited , Kathmandu, Nepal
  • Helped incorporate product changes to drive customer engagement and firm profits.
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
  • Developed innovative and targeted collateral to support overall branding objectives.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
  • Consulted with product development teams to enhance products based on customer data.
  • Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Saved [Number] quarterly man-hours and cut printing expenses by [Number]% by streamlining and simplifying pricing process.
  • Increased special projects and productivity for both prospective and existing customers to increase profits by [Number]%.
  • Oversaw and adhered to communications department budget.
  • Planned and directed off-site promotional events to attract guests to property.
  • Maximized branding initiatives by strengthening program outreach and increasing communication between marketing and public relations.
  • Successfully project managed numerous multi-lingual direct mail and email campaigns simultaneously.
  • Built, implemented and enhanced national marketing initiatives to maximize outreach and sales of [Type] products.
  • Recruited and hired experienced contractors to complete projects on time and within budget requirements.
  • Generated [Number]% attendance rate for national executive seminar series for [Software] lead generation program.
  • Built and improved customer engagement plans, boosting conversion rates [Number]%.
  • Executed trade shows for client partnerships on time and within budget.
  • Grew new business connections by strategically networking with industry experts.
  • Supervised employees and employee training to communicate best practices, optimize productivity and decrease process lags.
  • Developed branding and marketing partnerships with [Number] clients.
  • Provided support for executive leaders and provided detailed reports for business strategies, while cultivating partnerships with [Type] clients.
  • Leveraged industry trends and competitive analysis to improve customer relationship building.
Customer Service Representative02/2013 to 11/2015
Bharat Carpet Udhyog Private Limited , Kathmandu, Nepal
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Educated customers on promotions to enhance sales.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Preserved revenue streams byutilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Education
GED: : 01/2016
Apex College - Kathmandu
  • Majored in Bachelors in Business Administration specialised in Banking and Insurance
  • Graduated with [Number] GPA 3.23
MBA: : Masters of Commerce in Human Resource Management , 01/2019
Australian Catholic University - Melbourne
  • Minored in [Subject]Human Resource Strategic Management
  • Sustainable resource management and Strategic planing
  • compensation and management policy
  • conflict management
  • trade union ethics and corporate management
  • 4.21% GPA
Accomplishments
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
POETRY

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Scholler Shoe Repairs
  • Prabhu Bank Limited
  • Bharat Carpet Udhyog Private Limited

School Attended

  • Apex College
  • Australian Catholic University

Job Titles Held:

  • Customer Service Representative
  • Marketing Manager

Degrees

  • GED : 01/2016
    MBA : Masters of Commerce in Human Resource Management , 01/2019

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