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Customer service representative Resume Example

Resume Score: 55%

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
I am a Qualified Customer service representative with  three  years in fast-paced customer service and call center environments. I am personable and professional under pressure.  I am a versed employee in customer support in high call volume environments with superior computer skills and telephone etiquette. Being in a call center I have managed my way to become a team lead, I have Customer service professionalism with a management role. Skilled in training staff and establishing rapport with clients. I am Self-motivated with exceptional communication and computer capabilities. With being an Assistant manager I have expertise in delivering support services and resolving customer complaints. I am trained to take escalated calls when the customer is upset to help them resolve their issues. I have also lead in managing a team and helping the representative build towards making their Key performance indicator, staying in adherence and working towards an incentives. 
Skills
  • Exceptional interpersonal communication
  • Skilled trainer
  • Excellent time management skills
  • Effective problem solver
  • Effective workflow management
  • Adherence to high customer service standards
  • Customer-focused
  • Exceptional telephone etiquette
  • Skilled in call center operations
  • Customer service award
  • Adheres to customer service procedures
  • Exceptional communication skills
  • Quick learner
  • Credit card processing
Work History
Customer service representative, 08/2015 to Current
Qualfon – 8415 datapoint dr

    During my position here I have worked and conducted many skills that I will be able to bring to this new position such as:

  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Accurately documented, researched and resolved customer service issues.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.


    I have also assisted in managing a team, When managing my team We worked on:
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Strong leader of customer support staff.
  • Maintained accurate records of past due customer account activity.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education
High School Diploma: 2013
Sandra day O'Connor High School - 12221 Leslie Rd, Helotes, TX 78023
Accomplishments
  • Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
  • Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
  • Customer-oriented representative successful at troubleshooting and handling customer support issues in a timely manner.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Qualfon

School Attended

  • Sandra day O'Connor High School

Job Titles Held:

  • Customer service representative

Degrees

  • High School Diploma : 2013

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