Customer service representative Resume Example

I am a Qualified Customer service representative with  three  years in fast-paced customer service and call center environments. I am personable and professional under pressure.  I am a versed employee in customer support in high call volume environments with superior computer skills and telephone etiquette. Being in a call center I have managed my way to become a team lead, I have Customer service professionalism with a management role. Skilled in training staff and establishing rapport with clients. I am Self-motivated with exceptional communication and computer capabilities. With being an Assistant manager I have expertise in delivering support services and resolving customer complaints. I am trained to take escalated calls when the customer is upset to help them resolve their issues. I have also lead in managing a team and helping the representative build towards making their Key performance indicator, staying in adherence and working towards an incentives.