Highly motivated administrative assistant and customer service representative with 30+ years of varied office experience.
Responsible for answering high volume of incoming customer calls and answering account inquiries and resolving account issues, as well as placing orders for deliveries of heating oil and propane. At the same time, was responsible for product inventory control of bulk plants and delivery vehicles. Became cross-trained on service station daily accounting and perform this daily as primary responsibility.
Trained in all aspects of delivery of home and residential heating products. Was one of two administrative office staff with complete responsibility of day-to-day operation of branch office. Received continual training classes at main office in Brunswick. Handled incoming phone calls from customers, placed orders for deliveries, and completed computer paperwork for accounting of bulk plants and delivery/service vehicles.
Responsible for answering incoming customer calls to respond to any inquiries, resolve billing issues, and redirect calls to technical/sales departments if necessary. Averaged 80 calls per shift.
Initially employed in the Stuart, FL branch as receptionist and wire operator/cashier. Responsible for answering phones, entering and executing all branch security orders, new account information and documents, and branch receipts and disbursements. Also handled accounts payable and receivables. Trained assistants on back-up wire procedures.
Promoted to Operations Manager in July of 1990. Performed all of above duties in addition to hiring and training administrative staff. Chief responsibility was to act as coordinator between Branch Manager, Investment Brokers and Administrative Staff.
Transferred to Annapolis, MD branch as Operations Manager in December, 1990.
Employed part-time in Waterville, ME branch to perform any of the above duties as needed to fill in for full-time employees.
Employed part-time during peak season. Responsible for handling incoming customer calls to place orders and answer product inquiries.
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