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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary
Detail oriented and proactive professional seeking to contribute to and grow with a dynamic, progressive and innovative organization. Excellent written and verbal communication skills and a strong desire to work hard and perform well. Strong interpersonal, communication and problem solving skilled. Experience with digital photography and computer-aided photographic software. Leverage knowledge of television production, post production and studio production and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Technical skills include Photoshop, Lightroom, Final Cut Pro, Adobe Premiere Pro and Microsoft Office Applications. Core skills include: ● ● ● Marketing Research Oral and Written Communication Interpersonal Awareness ● ● ● Organizational Skills Photographic equipment Social Media Awareness ● ● ● Time Management Team Oriented Good Judgment
Experience
Customer Service Representative
January 2014 to CurrentLOWE'S － La Plata, MD● Communicate effectively with customers to inform them of the features, benefits, and use of all products and services. ● Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. ● Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. ● Serves as the store receptionist and administrative support for the front end of the store. ● Responsible for answering all internal and external telephone calls from the public and store's staff.
Production Coordinator
January 2013 to January 2013ART AND DRAMA THERAPEUTIC INSTITUTE － WASHINGTON, D.CEdits original and/or pre­existing content into a cohesive and effective package that communicates the desired message through Final Cut Pro X. ● Take and edits still images for graphics and promotional pieces. ● Assist in the setup, grip and camera equipment. Assist in the operation of cameras during production. ● Operates, maintains and safeguards the technical assets of the theatre, including supervising the use of lighting, sound, communications equipment, and the use and maintenance of stage facilities. ● Assist with special projects and perform other related duties as assigned. ● Establish initiatives that bring awareness about clients to the community by getting them involved with support. ● Preparing and modifying documents including correspondence, reports, drafts, memos and emails.
Administrative Assistant
January 2011 to January 2013BIG CAROLINA SERVICE STATION － MARBURY, MD● Greeted customers and answer busy multi­line phone system, screened called and referred customers to the appropriate staff. ● Preparing and modifying documents including correspondence, reports, drafts, memos and emails. ● Maintains AP / AR reports daily. ● Preparing agendas for meetings and prepare schedules. ● Process and scan files to be entered into computer in digital database. ● Use scanners to convert forms, receipts, and reports into electronic format. ● Performs general office tasks such as maintaining office files, running office errands, responding to customer calls and communications, scanning, copying, faxing, and preparing mail. ● Formulate invoices, make expenses list and write checks for general funds. ● Ordered and distributed office supplies while adhering to a fixed office budget. ORGANIZATION
Crew Member
January 2011 to January 2013RAMS TV● Student operated broadcasting television station at Winston Salem University. ● Developed ideas and created productions to air on RAMS TV. ● Coordinate uploading of assets with video programming schedules.
Education
Continuing Education, 2015FILM SCHOOLContinuing Education, Video Editing ∙ DOCS IN PROGRESS (FILM SCHOOL) ∙2014­2015
Continuing Education, 2013COLUMBIA SCHOOL OF BROADCASTINGContinuing Education, Production and Marketing ∙ COLUMBIA SCHOOL OF BROADCASTING ∙2013
Bachelor of Arts : Mass Communication, 2013WINSTON SALEM STATE UNIVERSITYBachelor of Arts, Mass Communication ∙ WINSTON SALEM STATE UNIVERSITY∙2008 to 2013 FREELANCE
license : research and acquisition of new programming for BET, 2012WASHINGTON, D.C, USProgramming Assistant ∙ BLACK ENTERTAINMENT TELEVISION (BET), WASHINGTON, D.C ∙ 2012 ● Acquired hands on experience within the television industry. ● Network programming and formatting for break schedules, creative promos, and commercial ads. ● Receive and process acquired shows and films, while creating scheduling grids for air times. ● Compiles scheduling documentation and source materials. ● Created a detailed/creative synopsis package consisting of a series of preferred shows and films. ● Evaluate and note sensitive content and recommend reconsideration's to the program rating if required. ● Assisted in reviewing broadcast license agreements, prepare research and acquisition of new programming for BET.
Professional Affiliations
Crew Member ∙ RAMS TV ∙ to
Skills
Correspondence, Administrative Assistant, Ap, Ar, Budget, Copying, Database, Faxing, General Office, Invoices, Office Supplies, Phone System, Scanning, Administrative Support, And Account, Answering, Benefits, Computer Entry, Customer Service, Customer Service Representative, Front End, Progress, Receptionist, Retail Sales, Sorting, Telephone, Clients, Lighting, Maintenance, Promotional, Adobe Premiere, Boosting, Brand Awareness, Community Outreach, Detail Oriented, Digital Media, Equipment Set Up, Excellent Written, Excellent Written And Verbal Communication Skills, Logistics, Marketing Research, Microsoft Office, Ms Office, Organizational Skills, Photoshop, Pr, Premiere, Proactive, Problem Solving, Product Awareness, Public Relations, Self Motivated, Time Management, Written And Verbal, And Marketing, Marketing, Ads, Documentation, Scheduling
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Resume Overview

Companies Worked For:

  • LOWE'S
  • ART AND DRAMA THERAPEUTIC INSTITUTE
  • BIG CAROLINA SERVICE STATION
  • RAMS TV

School Attended

  • FILM SCHOOL
  • COLUMBIA SCHOOL OF BROADCASTING
  • WINSTON SALEM STATE UNIVERSITY

Job Titles Held:

  • Customer Service Representative
  • Production Coordinator
  • Administrative Assistant
  • Crew Member

Degrees

  • Continuing Education , 2015
    Continuing Education , 2013
    Bachelor of Arts : Mass Communication , 2013
    license : research and acquisition of new programming for BET , 2012

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