Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Promptly responds to general inquiries and order creation from members, staff, and clients via phone, email and fax. Resolves transportation issues and shares benefits of new processes and technology. Manages quality communication and customer support for each client. Interacts with customers to follow-up on shipping statuses and expedited orders. Researches service issues and trends and generates new action plans to increase customer service satisfaction. In addition, leads daily customer conference calls, updates/processes invoice issues, and completes service briefing with driver's and dispatch.
Took responsibility in managing detailed aging and entered manual/electronic payments. Helped hit weekly goals bringing unapplied cash from approximately 16 million down to 1.5 million over the course of 10 months. Researched and reviewed customer payments to make sure each payment was associated to the correct invoice. Worked closely with drivers and dispatch to retrieve missing paperwork, documents, and receipts in order to cut invoices in a timely manner for our customers. Helped review and attach inbound documentation to the correct shipments.
Broadened my creative and artistic background helping develop and distribute an Educational packet for a new exhibit Face to Face: Portraits from the Museum Collection. The packet contained activities, background information and other useful resources for students K-8 to better understand and appreciate Portraiture. Worked under the Curator of Education, leading tours for the current exhibits, researching and developing a distribution list of Art teachers/area schools, as well as, helping coordinate weekend family programs.
Served drinks and food to customers, as well as, restocked supplies, and worked the register. Accepted payment from customers and made change as necessary. Checked the quantity and quality of received products. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Made cold calls to prospects and clients to schedule appointments to meet. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Presented and clearly explained insurance policy options based on their needs and goals. Followed up on any questions or requests and took continued education courses twice a week
Verified that information in the computer system was up-to-date and accurate. Took in-coming and made out-going calls to help find solutions to problems and schedule pick-up and delivery appointments. Monitored shipments to guarantee on-time delivery.
Apportioned and served food to facility residents, employees, and patrons. Inspected and approved patient trays to correspond with patient diets, filled patient and guest orders and delivered entrées to the appropriate rooms. Trained staff for correct facility procedures, safety codes, and plating techniques. Was recognized as one of the top nighttime employees. Operated/ran the new east kitchen twice a week on my own.
Prepared suites for concerts, banquets and sporting events. Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.Provided prompt, efficient, friendly, and quality service at all times. Presided over food and beverage transactions on my given floor and effectively handled customer complaints and special requests. Was promoted to floor manager, managing between 4-16 suites on a given night.
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely. Assisted with operating wrapper and core machines efficiently and accurately. Banded, wrapped, packaged and cleaned equipment. Monitored conveyors for quality control.
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