Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Managed call flow with up to three calls in queue per minute.Exceeded corporate target for customer satisfaction for two months in a row.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Demonstrated mastery of customer service call script within specified timeframes.Provided accurate and appropriate information in response to customer inquiries.
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