Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Managed call flow with up to 54+ calls in queue per minute.
Promoted to Call Center Supervisor in 1998
Exceeded corporate target for customer satisfaction for 6 months in a row..
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Delivered informational sales presentations to potential investors to build symbiotic client relationships.
Monitored and tracked securities transactions, fund transfers, and Researched banking guidelines and statutory requirements to stay updated on new laws and applications.margin accounts
Verified that information in the computer system was up-to-date and accurate.
Compiled statistical information for special reports.
Processed child support payments for NYS.
Supervised a team of 20-30 employees.
Answered multiple phone lines, processing incoming and outgoing calls for doctors, lawyers, and businesses throughout Albany and surrounding areas.
Scheduled work shifts for a staff of 20-30 employees.
Assisted the manager with daily operations.
Provided crisis support to clientele.
Provided call statistics and several reports to management when requested.
Transcribed Operative reports, clinic notes, ER reports, Discharge summaries, and Stat reports. Also did Voice Recognition for local hospital.
Coursework in Business Development
Medical Terminology - This course involved learning approximately 400 medical word parts (prefixes, suffixes, and combining form/word roots), their meanings and origins, and how they can combine to make medical terms. The medical terms included all body systems (IE - respiratory, cardiovascular, neurology, otorhinolaryngology, ophthalmology, orthopedics, OB/GYN, gastroenterology, urology, oncology, internal medicine, and hematology).
Basic Anatomy - This course was an introduction to the structure and function of the human body. It featured an emphasis on the basic components of physiology. Obtained knowledge on how medical terminology correlates with the human body and vice versa.
Medical Transcription - Introduction to medical transcription including transcribing 200+ dictated hours of letters, progress notes, pathology reports, history and physicals, discharge summaries, operative reports. In addition to hands-on transcribing, information on work opportunities, transcription resources, and the use of technology was discussed.
Companies Worked For:
Job Titles Held:
Where can I find a CSC Customer Service Representative resume example in Rensselaer, New York ?
This is an actual resume example of a Customer Service Representative who works in the Call Center Industry. LiveCareer has 204606 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.