Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Managed the front end, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Answered customers' questions and addressed problems and complaints in person and via phone.
Informed customers about sales and promotions in a friendly and engaging manner.Confirmed that appropriate changes were made to resolve customers' problems.Achieved high sales percentage with consultative, value-focused customer service approach.Guaranteed positive customer experiences and resolved all customer complaints.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Managed daily office operations and maintenance of equipment.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
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