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Kroger - Customer Service Representative Resume Example

Resume Score: 90%

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CUSTOMER SERVICE REPRESENTATIVE
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Highlights
  • High customer service standards
  • Strong problem solving ability
  • Telecommunications knowledge
  • Microsoft Office proficiency
  • Microsoft Excel certified
  • Resourceful
  • Understands grammar
  • Customer service-oriented
  • Invoice processing
  • Filing and data archiving
  • HIPAA compliance
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Inventory control familiarity
Accomplishments
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
  • Consistently generated additional revenue through skilled sales techniques.
Market Research
  • Interviewed clients via market research surveys to identify product issues and customer needs.
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Experience
Customer Service Representative Jun 2015 to May 2016
 Kroger － Blue Ash, OH
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Excelled in exceeding daily credit card application goals. Cross-trained and provided back-up for other customer service representatives when needed.
Server Oct 2014 to May 2016
 Joes Crab Shack － Bellevue, KY
  • Accepted payment from customers and made change as necessary.
  • Apportioned and served food to facility residents, employees, or patrons.
  • Assisted co-workers.
  • Attempted to limit problems and liability related to customers' excessive drinking
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
  • Checked the quantity and quality of received products
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Cleaned and prepared various foods for cooking or serving
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
  • Examined trays to ensure that they contained required items
  • Greeted guests and sat them at tables or in waiting areas
  • Informed patrons of establishment specialties and features Performed serving, cleaning, and stocking duties in establishments
Lead Inspector Mar 2014 to May 2015
 Unimaven - NorAm International － Hebron, KY
  • Supervised material flow, storage and global order fulfillment.
  • Maintained accurate stock records and schedules.
  • Selected products for specific routes according to pick sheets.
  • Processed customs duties and fees quickly to release international shipments.
  • Unloaded, picked, staged and loaded products for shipping.
  • Reported inventory balances and cycle counts in both the ERP and WMS systems.
  • Resolved service issues in a timely manner, including coordinating and processing returns.
  • Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Transported goods from racks, shelves and vehicles.
  • Worked at a rapid pace to meet tight deadlines.
  • Banded, wrapped, packaged and cleaned equipment.
  • Packed containers and re-packed damaged containers.
  • Cleared damaged items and loaded freight.
Personal Banker / Sales Representative May 2013 to Jun 2015
 CITI Bank － Florence, KY
  • Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
  • Delivered informational sales presentations to potential investors to build symbiotic client relationships.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Developed solid estate and tax code knowledge base through continued research and training.
  • Achieved proper compliance and accurate executive level reporting.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication.
Telephone Interviewer May 2011 to Apr 2013
 SIRS － Highland Heights, KY
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Properly directed inbound calls in phone queues to improve call flow.
Infant / School Age Teacher Feb 2007 to May 2011
 All About Kids － Wilder , KY
  • Read stories to the children and taught them painting, drawing and crafts.
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Disciplined children and recommended other measures to correct behavior.
  • Created an infant area, toddler area and preschool area of play within the daycare.
  • Carefully monitored children's play activities.
  • Offered detailed daily reports that outlined each child's activities.
  • Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps.
  • Carefully identified warning signs of emotional and developmental problems in children. Created and implemented a developmentally appropriate curriculum.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Made policy decisions in conjunction with daycare board.
Education
General Education 2010 Campbell County High School Alexandria － Alexandria, KY General Education
Willing to relocate: Anywhere
Skills
  • Cash handling
  • Shipping and receiving
  • Professional and friendly
  • Careful and active listener Strong public speaker
  • Multi-tasking
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Resume Overview

Companies Worked For:

  • Kroger
  • Joes Crab Shack
  • Unimaven - NorAm International
  • CITI Bank
  • SIRS
  • All About Kids

School Attended

  • Campbell County High School Alexandria

Job Titles Held:

  • Customer Service Representative
  • Server
  • Lead Inspector
  • Personal Banker / Sales Representative
  • Telephone Interviewer
  • Infant / School Age Teacher

Degrees

  • General Education 2010

Where can I find a Kroger Customer Service Representative resume example in Newport, Kentucky ?

This is an actual resume example of a Customer Service Representative who works in the Call Center Industry. LiveCareer has 204635 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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