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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Skills
  • Retail store support
  • Creative problem-solving
  • Good listening skills
  • Credit Card Processing
  • Staff Education And Training
  • Complaint Resolution
  • Sales Expertise
  • Stocking And Replenishing
Hobbies and Other Skills
  • Caretaker I am my parents caretaker, I was supposed to be out on my own but currently live at home as I a the closest daughter who is available to help take care of them with their health as they get older. This involves, taking them to the doctor, store,picking up medicine,contributing,cooking,cleaning, and general support.
  • Pet care I have had numerous pets through out my life. Mainly hamsters,fish,guinea pigs,dogs, and rabbits. I currently have a 4 month old puppy named Rocky and keep up with his needs as he gets older my parents help with this as he is a family pet. I own my rabbit who is 7 years old her name is Hope, she is not high demand and is very content however, with age I must make sure she is healthy and on a proper schedule. My pets mean a lot to me , I love all animals.
  • Landscaping After my parents took ill this pass summer, I started landscaping our yard . It was a 3 month project as the garden had grown out of control. I enjoyed pulling the weeds and planting beautiful plants as well as adding some decor . I also enjoyed being creative with the spare wood pile making and carving decorative items to be used outside.
  • Video editing I took video editing upon myself . I found the effects interesting and experimented with them for years and now know certain software's and how to use them to create wonderful beautiful vivid videos.
  • Photography I took photography when I was in high school (online). I got through the course passing with a B+, however, over the years I have continued to experiment with different settings especially on the latest model cellphones to which still amaze me that we have come so far with them and technology.
  • Computer work Computers are something I had always had a liking for since late childhood, not because they played games and you could watch things on the internet matter of fact this was when dial up was still around. I always like to observe the mechanics and software engineering.
Additional Information

I feel that I would make a great employee because I have had many life experiences. I read a lot of books and do research each and everyday. I am constantly learning new things and educating myself both with history and modern day life. As the world constantly changes we all must become more adaptable, each and everyday something is changing. Being on time, being up to date on latest policies, trends or made aware of current issues are important. As mentioned earlier with my health , I know that it sounds like I maybe useless with only working small hours but I am confident that when I am working I can get more than the average person expects while I'm doing my job. No matter what the job is I am always trying my best . I make sure customers are satisfied and I perform to the best of my knowledge. I am a fast learner and can resolve issues in a timely manner. I do not consider myself better than any other staff member but do have the confidence in myself that I can be a great addition for your teams organization.

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail and restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

I am always dedicated to my job duty. I try my best to get a long with all employees and be a team. I have had many different experiences working for over 9 years for the National Military Park Visitors Center of Gettysburg with different types of ethnicities , learning different cultures which helped me understand the needs of certain customers better. My down side currently is that I have a serious medical condition. This does not consistently hold me back but for the time being I can only work a certain amount of hours and days per week. I have always had good feedback from prior managers about how fast I catch on, how much I've helped areas that needed improvement,educating and training others and were very loyal to the hours that were given to me. I always establish with the manager or to whom ever it may concern about my health first because I would not want to be a waste of time to anyone's industry but I have strong faith in myself that even if I cannot work as many hours as the average person I can certainly be of assistance with your staff and honor I every word of that. This does not mean I will be in this condition permanently but as of October 2020 I amcurrently still getting treatment. With that being said here are my main points:

  • Easy going, and adaptable
  • Loyal to hours given or the employee who occasionally is on call
  • Quick learner both verbally,and hands on
  • Quick thinking to get to a proper resolution
  • Always report any concerns to head staff or manager
  • Experience with computers and phone duties
  • Friendly Customer service
  • Quick on foot

I hope that I could have a chance at being a wonderful employee to you, I love learning new things and experiencing different job fields. Please contact me for any further information or concerns you may have.

Sincerely ,

Brittinay Smith

Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Documented and resolved hospitality which led to successful resolution.
Work History
May 2019 to March 2020
Customer Service RepresentativeFarnsworth House Inn, Gettysburg, PA
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals .
  • Recommended specific Rooms dedicated to their interest in history to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Entered customer interaction details in "Eviivo" to track requests, document problems and record solutions offered.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with up to 3 calls in queue per minute.
  • Provided information to customers loyalty program and helped to open and activate new accounts.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
June 2013 to September 2018
CashierAramark, Gettysburg, Pennsylvania
June 2010 to October 2013
CashierEvent Network, Gettysburg, Pennsylvania
Education
June 2013High School DiplomaCommon Wealth Connections Academy, Gettysburg, PA

This was an online school out of Harrisburg Pennsylvania.

June 2019Associate of ArtsHuman Resource ManagementUniversity of Phoenix, Tempe, AZ

Online Division

  • Coursework in business management, policies and customer care and creating a safe and comfortable work environment.

My passion is always to help others whether it be with getting resources to housing, domestic violence or being a business manager who helps resolve customer concerns and improve experiences.

April 2014UnenrolledPharmaceutical SciencesAllen School - Jamaica, Jamaica, NY

I had originally enrolled in this online college to learn about pharmaceuticals as well as medical terminology but due to misinformation and cost many students and I discontinued this program. I still carry a lot of familiarity with medical terminology and pharmaceutical information.

No DegreeInformation TechnologyUniversity of Phoenix, Tempe, AZ

Information technology remainsa passion for me that I feel would be better with hands on training .I had started these courses and have credits for them however, I discontinued the program for lack of information from the University as well as no accessible hands-on training within my vicinity. I still carry many IT skills and can be helpful with computer software,viruses, and network issues. I plan to return to an on campus program to become more advanced and experienced hands on.

Bachelor of ScienceEnvironmental ScienceUniversity of Phoenix, Tempe, AZ

I will be starting this new program on October 20th,2020. Some of my IT credits were transferable to this new program as well as some from my Human resources program. I have passion for the environment, my goal is to help wild life or become and oceanographer. The climate is constantly changing and I strongly believe there are ways that we could contribute to helping slow down our earths deterioration . Science has come a long way and I am highly excited to someday become a part of the team.

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Resume Overview

Companies Worked For:

  • Farnsworth House Inn
  • Aramark
  • Event Network

School Attended

  • Common Wealth Connections Academy
  • University of Phoenix
  • Allen School - Jamaica

Job Titles Held:

  • Customer Service Representative
  • Cashier

Degrees

  • High School Diploma
    Associate of Arts Human Resource Management
    Unenrolled Pharmaceutical Sciences
    No Degree Information Technology
    Bachelor of Science Environmental Science

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