Current student pursuing a degree in Accounting and Business Management. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Dedicated to high quality customer service and satisfaction.
Creative problem solver
Trusted key holder
MS Windows proficient
Strong client relations
Proficient in cash management
Local/state health laws knowledge
Strategic sales knowledge
Credit card processing
Associate of Arts: Tallahassee Community College - Tallahassee, Fl
High School Diploma: P. Amos Godby High School - Tallahassee, Fl
12/2016 to Current
Customer Service RepresentativeWalmart Supercenter – Tallahassee, Florida, United States
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Asked open-ended questions to assess customer needs.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
09/2014 to 03/2017
CrewWendy's – Tallahassee, Florida, United States
Pleasantly and courteously interacted with customers.
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.