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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Skills
  • Credit card payment processing
  • Report creation
  • Senior leadership support
  • Conflict mediation
  • Call center experience
  • High-energy attitude
  • Product organization
  • Clerical support
  • Project management abilities
  • Inbound and outbound calling
  • Courteous demeanor
  • Technologically savvy
  • Conflict resolution
  • Organizational strengths
  • Customer relations
  • Data evaluation
  • Shipping and receiving understanding
  • Inventory control
  • Retail sales customer service
  • Microsoft Office expertise
  • Quality control
  • Office equipment proficiency
  • Business development understanding
Education and Training
05/2006
Medical Office Assistant Manager - Medical
Ultimate Medical Academy - ClearwaterClearwater, FL
Some College (No Degree) - Nursing
Mitchell Community CollegeStatesville, NC
05/2008
Associate of Science - Allied Health
Ultimate Medical Academy - ClearwaterClearwater, FL
Summary

Ethical Medical Office Assistant talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 4 years of experience in quickly resolving management issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of Excel and Windows.

Flexible Manager with 6 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Energetic and reliable Home Health well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Hardworking customer service professional accustomed to fast-paced switchboard call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in professional standards and best practices.

Positive and upbeat Customer Service Specialist bringing 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Personable and dedicated Customer Service Representative with extensive experience in Customer services industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Experience
Customer Service RepresentativeAnswer Phone Of America | Statesville , NC01/2016 - 03/2016
  • Answered multiple calls per shift to answer customer questions.
  • Handled all delegated tasks, including filing and messages.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Learned switchboard and message filing to support office needs.
Arby's Manager | Statesville , NC06/2010 - 08/2012
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
Front Desk ReceptionistMotel 6 Hotel | Statesville , NC07/2004 - 09/2010
Certified Nursing AssistantIredell Memorial Hospital | Statesville , NC02/2000 - 06/2004
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Answer Phone Of America
  • Manager
  • Motel 6 Hotel
  • Iredell Memorial Hospital

School Attended

  • Ultimate Medical Academy - Clearwater
  • Mitchell Community College

Job Titles Held:

  • Customer Service Representative
  • Arby's
  • Front Desk Receptionist
  • Certified Nursing Assistant

Degrees

  • Medical Office Assistant Manager - Medical
    Some College (No Degree) - Nursing
    Associate of Science - Allied Health

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