Customer Service Representative Resume Example Company Name

TyraHarris

Summary

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Energetic and reliable [Job Title] well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Skills

Credit card payment processing
In-store support
Retail sales customer service
Call Center Operations
Business development understanding
Microsoft Office expertise
Sales expertise

Problem-solving abilities
Customer relations
Office equipment proficiency
High-energy attitude
Inbound and Outbound Calling
Adaptive team player

Experience

Customer Service Representative
City, StateCompany Name/Jun 2021 to Sep 2021

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Made outbound calls to obtain account information.
Assessed customer needs and upsold products and services to maximize sales.
Answered [Number]+ inbound calls per day and directed to individuals or departments.
Reviewed account and service histories to identify trends and issues.
Recommended improvements to products and services to mitigate complaints.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.

Sales Associate
City, StateCompany Name/Apr 2020 to Jun 2021

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Team Member
City, StateCompany Name/Dec 2020 to May 2021

Greeted customers and cultivated positive experiences in line with company standards.
Washed dishes, cleaned countertops and sanitized high-use areas.
Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
Followed orders of senior leadership with exacting accuracy in moment and without question.
Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
Inspected food products for quality and consistency and reported concerns to cooks.
Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
Resolved conflict according to company protocols.
Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Packed all fast food products in approved containers, cups and bags.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Worked hard to learn all required tasks quickly and maximize performance.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Built and maintained working relationships with peers and upper management.
Looked for ways to go above and beyond job requirements.
Upheld high standards of productivity and quality in all areas of operations.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Assisted newly hired team members by explaining company procedures and safety requirements.
Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
Rotated through series of different stations based on team needs.

Education and Training

High School DiplomaSeguin High SchoolCity, State

Resume Overview

School Attended

Seguin High School

Job Titles Held:

Customer Service Representative
Sales Associate
Team Member

Degrees

High School Diploma

Customer Service Representative Resume Example

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