Accurate Customer Service versed in database management. Strong organizational, technical and analytical skills. Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems. Highly effective at handling confidential information and identifying system improvements with ease. Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Energetic work attitude
Active listening skills
Strong organizational skills
Promoted to Engineer clerk after only 5 months of employment.
General Ledger Accounts
Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Tracked all capital spending against approved capital requests. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Processed shipment documents neatly and efficiently for each load.Obtained and maintained proper delivery authorization and pickup documentation. Notified supervisor of any customer or delivery problems. Certified that waste, supplies and material handling equipment were secured prior to operating vehicle on public highways. Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges. Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains. Recorded expenses and maintained receipts. Maintained telephone and radio contact with supervisor to receive delivery instructions.
Initiated statistical analysis project that resulted in sound recommendations adopted by entire department. Spearheaded documentation of classified reports. Assist with maintaining general order, control and tracking of all Engineering documentation. Provider Supplier feedback for sourced products and tooling development. Provide Sales/ Customers Service assistance and follow-up with quoting information and data. Assist with maintenance of Tool identification, tracking and ownership records. Initiate, recommend or provide solution through designated channels. Verify the implements of solutions.
Coursework in Business Administration, Communications and Accounting.
Microsoft Office Applications Certificate. Minor in Spanish. Data Entry Office Assistant Certificate. Student government representative. Member of Spanish Club Society. Coursework in English Grammar, Linguistics and Language Development.
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