Customer Service Representative Resume Example Guardian Life Insurance

CUSTOMER SERVICE REPRESENTATIVE

Summary

Analytical Accounting professional with strong Accounts Payable background and extensive customer service experience. Strong interpersonal skills with demonstrated ability to work with minimal supervision and meet deadlines.

Additional Strengths

Multi-Tasking
Organization Ability
Research & Resolution Skills
Leadership

Communication Skills
Vendor Relationships & Management
Problem Solving
Data Entry, Excel, Word & Lotus

Professional Experience

Guardian Life InsuranceJanuary 2008 to January 2015Bethlehem, PA

Researched, audit and corrected vendor invoices and discrepancies for Individual Life and Disability cases.
Prioritized invoices according to cash discount potential and payment terms.
Conducted meetings and corresponded monthly to ensure vendors were adhering to fees and rates in compliance with contracts and fee schedules.
Ordered additional labs, Motor Vehicle Reports, Attending Physician Statements (APS), Criminal Checks and Inspection Reports per Underwriter's request.
Generated and processed lab and declined letters per client's request.
Responded to vendor mailbox inquires via phone and email pertaining to service related issues, fees, and discrepancies.
Tracked and logged all vendor errors, complaints, and issues for future negotiations.
Trained new and current staff on day to day workflow of department.
Assisted Manager in creating a department Procedure Manual.
Reviewed, analyzed and processed Request for Proposals (RFP) into a database.
Contacted Broker, Broker Assistant and Sales Rep for clarification or additional information to ensure RFP's were competitively rated.
Researched and verified Planholder and Broker status to assure they were active and licensed.
Checked D&B to confirmed relevant business data.
Prepared and formatted census data in Excel for rating and uploaded completed census into a Consolidated Proposal System (CPS).
Met quality and turnaround standards as required in department.
Contributed to process improvement by periodically working with team members and management to recommend best practices for department overall. Wanda wjonesjohnson11@gmail.com

Aetna Life InsuranceJanuary 2007 to January 2008Customer Service Representative
Allentown, PA

Provided superior service by answering questions, resolving complaints and claim issues for 3,000 national accounts via phone/letters from members and providers inquire.
Reviewed member claim history to ensure accurate tracking of benefit maximum and coinsurance/deductible were met.
Documented and processed disputed claims to determine potential rework.
Contacted doctor's office, clinics and hospitals for billing clarification.
Reviewed invoices for appropriate documentation and approval prior to payment.

Jewish Board of Family and Children ServicesJanuary 2000 to January 2007Senior Accounts Payable Specialist
Hawthorne, NY

Reviewed invoices for appropriate documentation and approval prior to payment.
Sorted and distributed incoming mail.
Prioritized invoices according to cash discounts potential and payment terms.
Accurately input over 150 vendors and department payment request daily into an A/P system.
Reconciled vendor statements, research and corrected discrepancies.
Matched invoices to checks, obtained signatures and distributed checks accordingly.
Resolved vendor and program inquires regarding outstanding and paid invoices.
Maintained accounting ledgers by verifying and posting account transactions.
Adjusted and processed monthly rent payments for over 125 apartments and offices.
Assisted in month end closing.
Managed and supervised day to day activities and staff of Storage and Truck rentals.

Uhaul CompanyJanuary 1996 to January 2000Assistant Manager
New York, NY

Managed and supervised day to day activities and staff of Storage and Truck rentals.
Responded to all customer inquire, complaints and damages.
Processed and assisted in storage room lockouts and auction due to non-payment.
Ordered and maintained inventory for all storage and truck rentals.
Reconciled daily closing and bank deposits.

Education

Iona CollegeAA: Associated of Applied Science, Business AdministrationNew Rochelle, NY, USAssociated of Applied Science in Business Administration (AA), Iona College, New Rochelle, NY

Accomplishments

Resolved vendor and program inquires regarding outstanding and paid invoices

Certifications

Researched and verified Planholder and Broker status to assure they were active and licensed APS CPS

Skills

Invoices, Cash, Closing, Documentation, A/p, Accounting, Accounts Payable, Incoming Mail, Payments, Posting, Aps, Audit, Cases, Contracts, Disability, Inspection, Workflow, Inventory, And Sales, Best Practices, Database, Excel, Process Improvement, Proposals, Rfp, Sales, Sales Rep, Answering, Billing, Claims, Customer Service, Customer Service Representative, National Accounts, Receptionist, Retail Sales, Analytical Accounting, Data Entry, Word

Resume Overview

Companies Worked For:

Guardian Life Insurance
Aetna Life Insurance
Jewish Board of Family and Children Services
Uhaul Company

School Attended

Iona College

Job Titles Held:

Customer Service Representative
Senior Accounts Payable Specialist
Assistant Manager

Degrees

AA : Associated of Applied Science, Business Administration

Customer Service Representative Resume Example

Resume Score: 90%

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