Skilled, resourceful Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism while consistently meeting and exceeding productivity goals.
Received multiple letters of commendation from both customers and the company president.
Service incoming calls from passengers to create/change/cancel reservations while representing the excellent customer care levels of AirTran. Other duties involve development of above average listening skills to determine early during the call how best to attend the callers needs.
Handled incoming calls to place/change/cancel reservations. Due excellent work efforts rewarded by placement on specialized desks to create custom routings for around-the-world bookings and services desk for choice agencies and passengers that earned extra-attention. Left to move to Georgia with spouse.
Minor is Business
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