Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Manager committed to delivering success through effective personnel and workflow management. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Highly enthusiastic customer service professional with 5 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
High customer service standards
Devoted to data integrity
Strong problem solving ability
Proficient in customer account software
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Energetic work attitude
Telephone inquiries specialist
Multi-line phone proficiency
Customer service expert
Adaptive team player
Creative problem solver
Type 40+ WPM
Microsoft Office proficiency
Meticulous attention to detail
Excellent communication skills
Strong interpersonal skills
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
10/2016 to Current
Customer Service Representative Alorica － Greensboro, NCCollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries. Identified and resolved system and account issues.
02/2016 to 09/2016
Ross Stores Inc － Asheboro, NC
Welcomed and acknowledge all guests in a friendly, service-oriented manner.
Provided high quality service.
Worked in the cash office daily balancing tills, doing deposits, and filling out paperwork on sales for the previous day.
Maintained a low theft rate by showing quality customer service.
01/2014 to 01/2016
Shift ManagerMcDonald's － Randleman, NC
Run reports about labor and sales.
Handle customers orders and complaints.
Cash out all drawers and maintain a well taken care of restaurant.
In charge of all employees well being and work ethic.
Using Microsoft applications for business forms and other purposes.
Being openly available at any time.
Maintaining a professional tone of voice when speaking with crew members and customers.
02/2012 to 02/2014
Crew memberWendy's － Randleman, NC
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Correctly calculated charges,issued bills and collected payments.
Maintained a professional tone of voice and words at all times.
Provided high quality service.
High School DiplomaRandleman High School8
Microsoft applications, attention to detail, closing, interpersonal skills, customer service, dependable, filling, forms, office, Works, POS, speaking, quality, Fast learner, sales