customer service representative resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Ambitious paralegal student driven to provide exceptional administrative support and customer service. Strengths include legal research, time management and trial preparation. Clear knowledge of court processes and legal proceedings. Driven paralegal student who is successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Skills
Strong Interpersonal Communication - Written & Verbal Communication
Time Management
Confidentiality
Organization
Telephone Etiquette
Computer Skills - Microsoft Office, Excel, Outlook
Self-sufficient and confident
Research Skills
Punctuality
Attention to Detail
Documentation
Dependability
Dispute Resolution
Team Work
Work History
03/2019 to Current
Customer Service RepresentativeQualfon – Nj, NJ,
Offered advice and assistance to customers, paying attention to special needs or wants.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Compiled customer feedback and recommended service delivery improvements to management.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Answered customer telephone calls promptly to avoid on-hold wait times.
Communicated with vendors regarding back order availability, future inventory and special orders.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
09/2019 to 12/2019
Paralegal InternshipBucks County Public Defender's Office – City, STATE,
Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
Aided legal crews with researching records and documents for case details.
Assisted lawyers with materials preparation for internal and external training events.
Investigated facts and laws to determine causes of action and to prepare cases.
Explained questions in better detail for interviewees to allow truthful answers.
Fielded public issues and complaints.
03/2015 to 12/2019
Lead WaitressNorth Penn Gun Club – City, STATE,
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Set dining tables to prepare for diverse types of events and follow strict service standards.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
04/2017 to 03/2019
Cashier Trainer & Paint AssociateLowe's Home Improvement – City, STATE,
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Cleaned and organized store, including checkout desk and displays.
Monitored new sales associates to contribute to store's positive culture.
Built positive relationships with customers to increase repeat business.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Education
Expected in 05/2020 to to
Associate of Arts: Paralegal Studies Bucks County Community College - Newtown, PA GPA:
Professional development completed in Criminal Proceedings, Civil Proceedings, Civil Practice and Litigation, Legal Research and Writing, State and Local Government, Torts, and Real Estate Law/Conveyancing,
Expected in 06/2019 to to
High School Diploma: Quakertown Community High School - Quakertown, PA GPA:
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