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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Ambitious paralegal student driven to provide exceptional administrative support and customer service. Strengths include legal research, time management and trial preparation. Clear knowledge of court processes and legal proceedings. Driven paralegal student who is successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.

Skills
  • Strong Interpersonal Communication - Written & Verbal Communication
  • Time Management
  • Confidentiality
  • Organization
  • Telephone Etiquette
  • Computer Skills - Microsoft Office, Excel, Outlook
  • Self-sufficient and confident
  • Research Skills
  • Punctuality
  • Attention to Detail
  • Documentation
  • Dependability
  • Dispute Resolution
  • Team Work
Work History
Quakertown Vet ClinicCustomer Service Representative | QUAKERTOWN, PA | March 2019 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bucks County Public Defender's OfficeParalegal Internship | Doylestown, PA | September 2019 - December 2019
  • Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
  • Aided legal crews with researching records and documents for case details.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Investigated facts and laws to determine causes of action and to prepare cases.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Fielded public issues and complaints.
North Penn Gun ClubLead Waitress | Quakertown, PA | March 2015 - December 2019
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Set dining tables to prepare for diverse types of events and follow strict service standards.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Lowe's Home ImprovementCashier Trainer & Paint Associate | Quakertown, PA | April 2017 - March 2019
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Cleaned and organized store, including checkout desk and displays.
  • Monitored new sales associates to contribute to store's positive culture.
  • Built positive relationships with customers to increase repeat business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Education
Associate of ArtsParalegal StudiesBucks County Community CollegeNewtown, PA | Expected in May 2020
  • Professional development completed in Criminal Proceedings, Civil Proceedings, Civil Practice and Litigation, Legal Research and Writing, State and Local Government, Torts, and Real Estate Law/Conveyancing,
High School DiplomaQuakertown Community High SchoolQuakertown, PA | June 2019
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Resume Overview

Companies Worked For:

  • Quakertown Vet Clinic
  • Bucks County Public Defender's Office
  • North Penn Gun Club
  • Lowe's Home Improvement

School Attended

  • Bucks County Community College
  • Quakertown Community High School

Job Titles Held:

  • Customer Service Representative
  • Paralegal Internship
  • Lead Waitress
  • Cashier Trainer & Paint Associate

Degrees

  • Associate of Arts Paralegal Studies
    High School Diploma

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