Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Informed customers about sales and promotions in a friendly and engaging manner. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Provided accurate and appropriate information in response to customer inquiries.
Achieve high sales percentage with consultative, value-focused customer service approach. Provided accurate and appropriate information in response to customer inquiries.Develop effective relationships with all call center departments through clear communication.Build customer loyalty by placing follow-up calls for customers who reported product issues.
Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines. Managed six project budgets and schedules at a time each year.Recruited, hired and trained 40 new program facilitators per year.Drafted action plans and led meetings with department executives to review project status and proposed changes.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Received and screened a high volume of internal and external communications, including email and mail.Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
Planned travel arrangements for [
Acted as a liaison between outside sales representatives and [
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